Plum IVR Support

Greetings Again-- One more question for you: Say you upload a sample list of 3,500 records. How long does it take PlumVoice to run through those numbers? I have programmed the recording to simply play through a message with no data collection involved, so I imagine the average call will last around ...

Greetings...again! I am trying to upload an MP3 file for one of the built in prompts but it will not play back. Can you replace built in audio prompts with your own audio file? I am trying to replace the prompt that says, "This is an automated call. Please press "1" to continue or press "2"..." Is t...

Greetings... Question: I am simply creating a campaign to contact a list of individuals with a recorded reminder message. All the message will say is who we are representing, a reminder message, and information on where to go in order to complete survey. We are not collecting any data or presenting ...

Thank you for that response.

Follow up question: If you apply this to a Spanish-only survey, will it work just as well. Is there any particular programming involved in order for the TTS to read in Spanish?

Greetings!!! A somewhat complicated question: We launched an IVR survey a couple of months ago. The basis of the survey is to contact recent patients for a dental clinic with a large clientele. A problem has arisen: quite often an individual will have two appointments in a short span of time, where ...

Greetings! I have a couple of questions regarding callback intervals and campaigns. First, do you have to launch a campaign in order to program some type of callback/retry interval? WE are launching using contact sample from an external source and will not be loading client contact info into plumvoi...

Greetings!!! I was wondering how to deactivate the voice prompts on an IVR survey where the voice reiterates the scale choices. For instance, how do you exclude the sub-prompt where the voice says "To select 1, please choose 1 on your touch tone key pad; For 2, please select 2 on your touch tone key...

Greetings!!! I have yet another question. For the online version of a survey when you have a matrix question, how can you shade every other sub-question or add a line between the sub-questions in order to distinguish each question from one another? It is hard to know for which sub-question you are r...

Greetings!!! I have yet another question. For the online version of a survey when you have a matrix question, how can you shade every other sub-question or add a line between the sub-questions in order to distinguish each question from one another? It is hard to know for which sub-question you are r...

Greetings! I was wondering how to pipe in a response from a previous question in order for it to appear in the follow up question in the online version of a survey. In other words, if a respondent chooses 3 or below on the online version, how can you make their response appear, rather than plainly w...

How do you collect data for an Email launched survey? Can you create a campaign, or do you have to sort through individual responses of the survey when completed online? Hopefully this makes sense. In other words, is there a way to capture all of the emailed respondents' surveys into one group? Than...

Greetings!!! I was hoping I could receive an answer to my inquire: How does one create multiple URLs for online survey? From what I was told you cannot launch directly from plumvoice, but must create an email blast through an external program. First, is that correct, or can you send email invites wi...