Plum IVR Support

I really can't believe that we are having this much trouble getting the information from you and the system. WE GET the ability to download the audio responses...no issues there. Here is the walk through. 1) caller calls into the survey 2) answers all questions 3) leaves a voicemail message 4) call ...

In short, we have 2 issues: 1) We can't test anymore and move forward. This message is shown "This survey belongs to a demo account that has reached its maximum number of respondents. Your answers will not be saved." 2) As you can see it is imperative that we be able to retrieve the actual hyperlink...

This answer is NOT good enough. We were told that a link would be provided so that we could provide that link in our application interface. I had even asked where the voice recording was going to be stored, the response was at PV, I had asked for how long, indefinately until I (reposystems.com) dele...

From Rob in a recent email to Wendy: When we had our initial questions, I explicitly asked if you could provide a link to us for the voicemails, and that we would have that as part of our application. The answer was yes. However, in the answer from the support forum it says that you don't provide th...

Hi, We need to provide a link in our application whereby the users can listen to the response of calls. We found the following url in your site from where we can access the voice files. "http://survey.plumvoice.com/record/mp3stream.php?h=277306b9c952e0c8c9dadeda814bfed2" Is possible to send the valu...

On a phone survey there are 2 options for data entry, i.e. by phone keypad, and by voice. How can we just accept by phone keypad, EXCEPT where we want them to enter comments by voice.

Thanks,
Reposystems Support Team

We get the error mail with the following error "ERROR: [soap:Server] Server was unable to process request. --> Object reference not set to an instance of an object. " We believe this error happens because the values are not passed to the webmethod.Please let us know why are the values are not passed...

We have modified our webmethod to receive two arrays of strings, however still no values are received by the webmethod. Could you please provide us the code for the sample webmethod(sample-webservice.php) which receives these two arrays of strings, so that we can modify our webmethod accordingly. We...

Hi, We have created a soap webservice "http://www.reposystems.com/Webservice/testpv.asmx?wsdl" and added it in the survey, however when we test it, the webservice is accessed but empty values are entered in the database. When we try to view response in an exel file, then too the responses are not en...

I.e. my guys did enough research to find out that your team is using a VXML file, we want to know if that VXML file can update our database directly, EXCEPT for the voice file (wav), wherein we can have a link to the wav file onto your site. This was sent to Wendy in an email, she asked that I post ...