Hi,
For the answer to this question can you please reach out to your account manager.
Regards,
Plum Support
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Search found 3555 matches
- Fri Apr 05, 2019 8:12 am
- Forum: Plum Fuse+ Q&A
- Topic: Fuse --> Fuse+
- Replies: 1
- Views: 10746
- Thu Apr 04, 2019 9:32 am
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 16767
Re: Unexpected result returned from grammar
Hi, Can you provide samples of utterance not being properly recognized? We have been unable to recreate this behavior. There shouldn't be any major differences between the ASR Engines with regards to accuracy and multilingual support. We have also noticed that our documentation on these engines is l...
- Thu Apr 04, 2019 8:53 am
- Forum: Plum Fuse+ Q&A
- Topic: Asigning new variables
- Replies: 3
- Views: 12503
Re: Asigning new variables
Hi,
Thank you for reaching out.
Can you specify which language you are attempting to make the API call in?
Regards,
Plum Support
Thank you for reaching out.
Can you specify which language you are attempting to make the API call in?
Regards,
Plum Support
- Wed Apr 03, 2019 1:31 pm
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 16767
Re: Unexpected result returned from grammar
Hi,
We were able to reproduce this issue with the ASR Engine set to Nuance Recognizer 9.
We suggest changing your application configuration so the ASR Engine is Nuance OSR 3.0.
Please test and let us know if this resolves the issue.
Regards,
Plum Support
We were able to reproduce this issue with the ASR Engine set to Nuance Recognizer 9.
We suggest changing your application configuration so the ASR Engine is Nuance OSR 3.0.
Please test and let us know if this resolves the issue.
Regards,
Plum Support
- Wed Apr 03, 2019 10:04 am
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 16767
Re: Unexpected result returned from grammar
Hi, Thank you for reaching out. When we run your code, we see this returned in the log: LOCAL: confidence: 0.783 LOCAL: utterance: llama LOCAL: interpretation: {id:llama lang:es} LOCAL: confidence: 0.165 LOCAL: utterance: lámpara LOCAL: interpretation: {id:lámpara lang:es} We have not been able to...
- Wed Mar 27, 2019 9:52 am
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 19754
Re: French accent mark
Hello,
We believe the root issue is the amount of "'" within each individual prompt.
This can be avoided by limiting the use to 2-3 per prompt.
We apologize for this inconvenience.
Regards,
Plum Support
We believe the root issue is the amount of "'" within each individual prompt.
This can be avoided by limiting the use to 2-3 per prompt.
We apologize for this inconvenience.
Regards,
Plum Support
- Wed Mar 27, 2019 8:22 am
- Forum: Plum DEV Q&A
- Topic: ASR Engine & TFNs
- Replies: 4
- Views: 13517
Re: ASR Engine & TFNs
Hello,
We received your support ticket and responded to your questions there.
Regards,
Plum Support
We received your support ticket and responded to your questions there.
Regards,
Plum Support
- Tue Mar 26, 2019 8:34 am
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 19754
Re: French accent mark
Hello, In the short term we would recommend breaking up your code like this: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt bargein = "false"> <speak xml:lang="fr-FR"> <prosody rate="-8%"> <voice name="Virginie"> Vous avez choisi de participer au tirage à l'orignal ,,, Pour a...
- Mon Mar 25, 2019 3:01 pm
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 19754
Re: French accent mark
Hello, After further testing we have determined that this is a limitation of the RealSpeak TTS engine. We have tested your code with Vocalizer 6, a newer Nuance TTS engine that has similar characteristics, and have not experienced any issues. We are currently alpha testing Vocalizer 6 within our inf...
- Fri Mar 22, 2019 3:23 pm
- Forum: Plum DEV Q&A
- Topic: French accent mark
- Replies: 10
- Views: 19754
Re: French accent mark
Hello,
Our engineers are looking into this.
We will keep you updated on this issue.
Regards,
Plum Support
Our engineers are looking into this.
We will keep you updated on this issue.
Regards,
Plum Support
- Thu Mar 21, 2019 8:01 am
- Forum: Plum Fuse+ Q&A
- Topic: Testing - QA / Production
- Replies: 4
- Views: 14211
Re: Testing - QA / Production
Hello,
We appreciate your input and believe this would be convenient and helpful within our platform.
We requested this as a feature request to our development team.
Currently there is no timeline for the feature request but we will let you know when we have one.
Regards,
Plum Support
We appreciate your input and believe this would be convenient and helpful within our platform.
We requested this as a feature request to our development team.
Currently there is no timeline for the feature request but we will let you know when we have one.
Regards,
Plum Support
- Wed Mar 20, 2019 10:53 am
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 18721
Re: Property 'recordcall' not recording part of the call
Hello, Thank you for the detailed explanation. Unfortunately, our platform is currently configured to automatically truncate the whitespaces within recordings to help keep file sizes manageable. We have never received a request like your specific use case before with a need to keep all whitespaces w...
- Thu Mar 14, 2019 9:51 am
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 18721
Re: Property 'recordcall' not recording part of the call
Hello, To further investigate this issue we would like to know what the use case is for this situation. In most cases this audio is just used as hold music, because it only plays when the fetch does not occur quickly. Is this how you are using it? If so, why would you like this audio to be recorded?...
- Wed Mar 13, 2019 3:23 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 18721
Re: Property 'recordcall' not recording part of the call
Hello,
Our engineers are still working towards a resolution.
We will keep you updated on this issue.
Regards,
Plum Support
Our engineers are still working towards a resolution.
We will keep you updated on this issue.
Regards,
Plum Support
- Mon Mar 11, 2019 10:35 am
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 18721
Re: Property 'recordcall' not recording part of the call
Hello, We believe this problem can be solved by using the <record> tag, instead of the "recordcall" property, as this should allow you to record audio files as well. We recommend wrapping the code you want to record like such: <record name="myrecording"> * insert code here * </record>. Please refer ...