Plum Survey Q&A
100 topics • Page 1 of 2 • 1, 2
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- Plum IVR Survey online documentation available
by support » Fri Apr 17, 2009 11:33 pm - 0 Replies
- 3092 Views
- Last post by support
Fri Apr 17, 2009 11:33 pm
- Plum IVR Survey online documentation available
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- Outbound Survey not working
by michaeltimothyallen » Mon Feb 25, 2013 10:05 am - 6 Replies
- 17143 Views
- Last post by support
Thu Feb 28, 2013 8:38 am
- Outbound Survey not working
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- My Timezone not correct
by michaeltimothyallen » Tue Feb 05, 2013 5:28 am - 5 Replies
- 1050 Views
- Last post by support
Tue Feb 26, 2013 9:19 am
- My Timezone not correct
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- Voice-mail
by Cubesof2 » Tue Feb 19, 2013 5:37 pm - 1 Replies
- 920 Views
- Last post by support
Wed Feb 20, 2013 10:13 am
- Voice-mail
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- not all data is being captured
by kdbwgr » Mon Feb 11, 2013 10:29 am - 3 Replies
- 1231 Views
- Last post by support
Tue Feb 12, 2013 11:23 am
- not all data is being captured
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- Transcribe recordings: Not enabled
by michaeltimothyallen » Tue Feb 05, 2013 5:33 am - 1 Replies
- 654 Views
- Last post by support
Tue Feb 05, 2013 11:10 am
- Transcribe recordings: Not enabled
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- Scale Question too long-winded repeating response options
by michaeltimothyallen » Thu Jan 31, 2013 5:18 am - 3 Replies
- 943 Views
- Last post by support
Thu Jan 31, 2013 12:46 pm
- Scale Question too long-winded repeating response options
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- Transferring Survey from Administrator to Client
by michaeltimothyallen » Wed Jan 30, 2013 5:19 am - 1 Replies
- 375 Views
- Last post by support
Wed Jan 30, 2013 9:18 am
- Transferring Survey from Administrator to Client
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- TTS Voice and Date
by gregoryclark » Fri Jan 18, 2013 6:54 pm - 3 Replies
- 4611 Views
- Last post by support
Mon Jan 21, 2013 5:58 pm
- TTS Voice and Date
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- Exporting IVR Survey Summary Reports to PDF/Word
by ronan.ocallaghan » Mon Jan 14, 2013 10:56 am - 1 Replies
- 3911 Views
- Last post by support
Mon Jan 14, 2013 12:00 pm
- Exporting IVR Survey Summary Reports to PDF/Word
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- Call rejected or no pick-up
by ronan.ocallaghan » Fri Jan 11, 2013 5:38 am - 4 Replies
- 606 Views
- Last post by ronan.ocallaghan
Mon Jan 14, 2013 10:54 am
- Call rejected or no pick-up
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- 5 second delay before IVR intro is played
by ronan.ocallaghan » Fri Jan 11, 2013 1:21 pm - 2 Replies
- 652 Views
- Last post by ronan.ocallaghan
Mon Jan 14, 2013 10:52 am
- 5 second delay before IVR intro is played
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- Interrupting IVR
by ronan.ocallaghan » Fri Jan 11, 2013 5:43 am - 2 Replies
- 482 Views
- Last post by ronan.ocallaghan
Fri Jan 11, 2013 9:17 am
- Interrupting IVR
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- Launching Campaign and Callback Intervals
by gregoryclark » Thu Nov 29, 2012 3:48 pm - 1 Replies
- 2133 Views
- Last post by support
Fri Nov 30, 2012 10:39 am
- Launching Campaign and Callback Intervals
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- IVR Voice Prompts
by gregoryclark » Mon Nov 19, 2012 12:12 pm - 1 Replies
- 1022 Views
- Last post by support
Mon Nov 19, 2012 2:27 pm
- IVR Voice Prompts
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- Online Survey--Matrix Table Formatting
by gregoryclark » Fri Nov 16, 2012 5:50 pm - 1 Replies
- 782 Views
- Last post by support
Fri Nov 16, 2012 6:17 pm
- Online Survey--Matrix Table Formatting
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- Online Version and Piping Responses
by gregoryclark » Wed Nov 14, 2012 1:37 pm - 2 Replies
- 891 Views
- Last post by gregoryclark
Fri Nov 16, 2012 5:47 pm
- Online Version and Piping Responses
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- URL Creation
by gregoryclark » Mon Nov 12, 2012 3:30 pm - 3 Replies
- 803 Views
- Last post by support
Mon Nov 12, 2012 5:13 pm
- URL Creation
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- Repeat of unanswered questions
by GSP_2114 » Wed Oct 03, 2012 5:38 pm - 1 Replies
- 2270 Views
- Last post by support
Thu Oct 04, 2012 11:48 am
- Repeat of unanswered questions
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- Voice Recognition of Keywords
by GSP_2114 » Wed Oct 03, 2012 5:39 pm - 1 Replies
- 929 Views
- Last post by support
Thu Oct 04, 2012 11:30 am
- Voice Recognition of Keywords
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- Skip logic
by support » Thu Aug 02, 2012 3:13 pm - 0 Replies
- 4964 Views
- Last post by support
Thu Aug 02, 2012 3:13 pm
- Skip logic
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- Recording phrases via phone
by matthewi » Tue Apr 24, 2012 11:26 am - 1 Replies
- 28866 Views
- Last post by support
Tue Apr 24, 2012 4:39 pm
- Recording phrases via phone
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- Scale Questions on Phone Survey
by support » Fri Sep 30, 2011 10:45 am - 0 Replies
- 9133 Views
- Last post by support
Fri Sep 30, 2011 10:45 am
- Scale Questions on Phone Survey
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- Preparing a report that includes the page name
by peterfrommaine » Wed Apr 06, 2011 12:53 pm - 7 Replies
- 6109 Views
- Last post by support
Tue Apr 19, 2011 4:07 pm
- Preparing a report that includes the page name
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- Screen reader problems with online survey
by iowacompass » Thu Mar 17, 2011 8:55 am - 1 Replies
- 2559 Views
- Last post by support
Thu Mar 17, 2011 3:50 pm
- Screen reader problems with online survey
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- Issues Uploading Recordings
by support » Wed Mar 09, 2011 11:22 am - 0 Replies
- 1891 Views
- Last post by support
Wed Mar 09, 2011 11:22 am
- Issues Uploading Recordings
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- Non Required Multiple Choice Question doesnt skip..(bug ?)
by rm_plumsurvey » Fri Dec 10, 2010 12:26 pm - 4 Replies
- 2781 Views
- Last post by support
Tue Mar 01, 2011 3:34 pm
- Non Required Multiple Choice Question doesnt skip..(bug ?)
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- How many Questions?
by seARTS2011 » Tue Mar 01, 2011 11:14 am - 1 Replies
- 1971 Views
- Last post by support
Tue Mar 01, 2011 11:17 am
- How many Questions?
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- Time restrictions
by twineman » Fri Feb 25, 2011 12:56 pm - 1 Replies
- 1966 Views
- Last post by support
Mon Feb 28, 2011 9:48 am
- Time restrictions
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- Fuzzy/Unclear Recording by Phone
by support » Mon Feb 28, 2011 9:37 am - 0 Replies
- 2052 Views
- Last post by support
Mon Feb 28, 2011 9:37 am
- Fuzzy/Unclear Recording by Phone
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- Ending a "Comments" Question Response
by support » Wed Feb 23, 2011 9:43 am - 1 Replies
- 2827 Views
- Last post by support
Wed Feb 23, 2011 11:10 am
- Ending a "Comments" Question Response
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- Mute "To Select" Prerecording
by support » Mon Feb 14, 2011 3:36 pm - 0 Replies
- 2260 Views
- Last post by support
Mon Feb 14, 2011 3:36 pm
- Mute "To Select" Prerecording
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- Turn off the "You have recorded" feature
by support » Thu Feb 10, 2011 11:54 am - 0 Replies
- 2506 Views
- Last post by support
Thu Feb 10, 2011 11:54 am
- Turn off the "You have recorded" feature
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- TTS Voice Module
by support » Wed Feb 09, 2011 10:30 am - 0 Replies
- 2137 Views
- Last post by support
Wed Feb 09, 2011 10:30 am
- TTS Voice Module
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- Campaigns
by peterfrommaine » Fri Jan 21, 2011 5:56 pm - 1 Replies
- 2426 Views
- Last post by support
Mon Jan 24, 2011 10:17 am
- Campaigns
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- Validating user input against an external data source
by Quotejuggler » Wed Jan 05, 2011 12:47 am - 1 Replies
- 1996 Views
- Last post by support
Wed Jan 05, 2011 11:46 am
- Validating user input against an external data source
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- Printing Survey Reports
by iowacompass » Wed Dec 29, 2010 11:46 am - 1 Replies
- 2158 Views
- Last post by support
Wed Dec 29, 2010 4:24 pm
- Printing Survey Reports
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- Wave files
by rm_plumsurvey » Thu Dec 16, 2010 3:44 pm - 1 Replies
- 2103 Views
- Last post by support
Thu Dec 16, 2010 5:39 pm
- Wave files
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- Plum Survey - Sub Dialogs and Data within VXML
by rm_plumsurvey » Fri Dec 10, 2010 11:40 am - 3 Replies
- 2281 Views
- Last post by support
Thu Dec 16, 2010 4:12 pm
- Plum Survey - Sub Dialogs and Data within VXML
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- Multiple Choice Question
by rm_plumsurvey » Thu Dec 16, 2010 10:27 am - 3 Replies
- 2802 Views
- Last post by support
Thu Dec 16, 2010 12:40 pm
- Multiple Choice Question
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- DNIS/RRN
by rm_plumsurvey » Thu Dec 16, 2010 10:35 am - 1 Replies
- 1973 Views
- Last post by support
Thu Dec 16, 2010 11:34 am
- DNIS/RRN
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- Soap Webservice.
by rob@reposystems.com » Wed Oct 22, 2008 10:12 am - 11 Replies
- 8034 Views
- Last post by support
Wed Dec 15, 2010 5:29 pm
- Soap Webservice.
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- Customer Service Surveys not available
by support » Mon Dec 13, 2010 10:13 am - 0 Replies
- 1986 Views
- Last post by support
Mon Dec 13, 2010 10:13 am
- Customer Service Surveys not available
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- Intro Message
by rlevine » Fri Dec 03, 2010 8:34 pm - 3 Replies
- 2130 Views
- Last post by support
Tue Dec 07, 2010 10:22 am
- Intro Message
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- Activating # to skip questions
by rlevine » Mon Dec 06, 2010 5:52 pm - 1 Replies
- 1942 Views
- Last post by support
Tue Dec 07, 2010 9:50 am
- Activating # to skip questions
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- Skip Logic
by rlevine » Fri Dec 03, 2010 6:00 pm - 2 Replies
- 2062 Views
- Last post by rlevine
Mon Dec 06, 2010 4:40 pm
- Skip Logic
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- Built-in Recordings Modification
by rlevine » Fri Dec 03, 2010 2:33 pm - 3 Replies
- 2339 Views
- Last post by support
Fri Dec 03, 2010 5:36 pm
- Built-in Recordings Modification
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- Skip Logic
by SonMakai » Mon Nov 29, 2010 12:14 pm - 3 Replies
- 2292 Views
- Last post by support
Mon Nov 29, 2010 3:58 pm
- Skip Logic
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- pushing survey data
by webtiers » Sun Feb 28, 2010 6:51 pm - 10 Replies
- 4639 Views
- Last post by support
Tue Nov 16, 2010 2:18 pm
- pushing survey data
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- Caller ID/IP Address in Web Services Post
by support » Thu Aug 05, 2010 3:02 pm - 3 Replies
- 3415 Views
- Last post by support
Mon Aug 09, 2010 9:03 am
- Caller ID/IP Address in Web Services Post
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