Plum Survey Q&A

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Plum IVR Survey online documentation available

by support » Sat Apr 18, 2009 12:33 am

Replies: 0

Views: 10264

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Sat Apr 18, 2009 12:33 am

by support

audio files voice not coming

1, 2, 3, 4

by bmreddyrs » Fri Jun 03, 2016 8:27 am

Replies: 54

Views: 2307

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Tue Sep 27, 2016 10:25 am

by support

Plumvoice not picking up my vxml file

by tarencer » Fri Sep 04, 2015 2:40 am

Replies: 1

Views: 8194

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Fri Sep 04, 2015 12:25 pm

by support

Call is not connected for survey

by reargelt » Wed Jun 17, 2015 11:24 pm

Replies: 1

Views: 5216

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Thu Jun 18, 2015 11:31 am

by support

Plum Survey Questions

by SanofiPasteur » Mon Jun 08, 2015 3:12 pm

Replies: 5

Views: 3805

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Wed Jun 10, 2015 2:46 pm

by support

Ringtone After Recorded Survey

by Maria.Gannon » Tue Apr 28, 2015 9:03 am

Replies: 1

Views: 3716

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Wed Apr 29, 2015 9:41 am

by support

Cisco Switch Agent to Respondent Transfer Issue

by michaeltimothyallen » Fri Oct 03, 2014 9:59 am

Replies: 2

Views: 20094

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Fri Oct 03, 2014 2:37 pm

by michaeltimothyallen

Glitch with Skip Logic and Comments prompt

by support » Thu Nov 07, 2013 12:18 pm

Replies: 0

Views: 10915

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Thu Nov 07, 2013 12:18 pm

by support

Skip Logic

by rlevine » Fri Dec 03, 2010 7:00 pm

Replies: 6

Views: 13525

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Tue Sep 10, 2013 2:29 pm

by support

Ergonomics of audio file uploads

by roricka » Fri Sep 06, 2013 5:36 am

Replies: 1

Views: 6703

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Fri Sep 06, 2013 9:09 am

by support

Burn Rate of Sample

by gregoryclark » Thu Jun 20, 2013 12:18 pm

Replies: 1

Views: 16507

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Thu Jun 20, 2013 1:50 pm

by support

TTS and Built In Prompts

by gregoryclark » Mon Jun 17, 2013 7:40 pm

Replies: 1

Views: 7360

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Tue Jun 18, 2013 1:07 pm

by support

Custom Intro

by gregoryclark » Mon Jun 17, 2013 11:13 am

Replies: 1

Views: 6907

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Mon Jun 17, 2013 1:37 pm

by support

Outbound Survey not working

by michaeltimothyallen » Mon Feb 25, 2013 11:05 am

Replies: 6

Views: 33252

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Thu Feb 28, 2013 9:38 am

by support

My Timezone not correct

by michaeltimothyallen » Tue Feb 05, 2013 6:28 am

Replies: 5

Views: 10725

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Tue Feb 26, 2013 10:19 am

by support

Voice-mail

by Cubesof2 » Tue Feb 19, 2013 6:37 pm

Replies: 1

Views: 7858

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Wed Feb 20, 2013 11:13 am

by support

not all data is being captured

by kdbwgr » Mon Feb 11, 2013 11:29 am

Replies: 3

Views: 11872

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Tue Feb 12, 2013 12:23 pm

by support

Transcribe recordings: Not enabled

by michaeltimothyallen » Tue Feb 05, 2013 6:33 am

Replies: 1

Views: 7536

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Tue Feb 05, 2013 12:10 pm

by support

Scale Question too long-winded repeating response options

by michaeltimothyallen » Thu Jan 31, 2013 6:18 am

Replies: 3

Views: 10241

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Thu Jan 31, 2013 1:46 pm

by support

Transferring Survey from Administrator to Client

by michaeltimothyallen » Wed Jan 30, 2013 6:19 am

Replies: 1

Views: 7601

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Wed Jan 30, 2013 10:18 am

by support

TTS Voice and Date

by gregoryclark » Fri Jan 18, 2013 7:54 pm

Replies: 3

Views: 12805

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Mon Jan 21, 2013 6:58 pm

by support

Exporting IVR Survey Summary Reports to PDF/Word

by ronan.ocallaghan » Mon Jan 14, 2013 11:56 am

Replies: 1

Views: 10907

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Mon Jan 14, 2013 1:00 pm

by support

Call rejected or no pick-up

by ronan.ocallaghan » Fri Jan 11, 2013 6:38 am

Replies: 4

Views: 9175

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Mon Jan 14, 2013 11:54 am

by ronan.ocallaghan

5 second delay before IVR intro is played

by ronan.ocallaghan » Fri Jan 11, 2013 2:21 pm

Replies: 2

Views: 8104

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Mon Jan 14, 2013 11:52 am

by ronan.ocallaghan

Interrupting IVR

by ronan.ocallaghan » Fri Jan 11, 2013 6:43 am

Replies: 2

Views: 7664

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Fri Jan 11, 2013 10:17 am

by ronan.ocallaghan

Launching Campaign and Callback Intervals

by gregoryclark » Thu Nov 29, 2012 4:48 pm

Replies: 1

Views: 8961

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Fri Nov 30, 2012 11:39 am

by support

IVR Voice Prompts

by gregoryclark » Mon Nov 19, 2012 1:12 pm

Replies: 1

Views: 7983

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Mon Nov 19, 2012 3:27 pm

by support

Online Survey--Matrix Table Formatting

by gregoryclark » Fri Nov 16, 2012 6:50 pm

Replies: 1

Views: 7746

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Fri Nov 16, 2012 7:17 pm

by support

Online Version and Piping Responses

by gregoryclark » Wed Nov 14, 2012 2:37 pm

Replies: 2

Views: 8831

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Fri Nov 16, 2012 6:47 pm

by gregoryclark

URL Creation

by gregoryclark » Mon Nov 12, 2012 4:30 pm

Replies: 3

Views: 8750

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Mon Nov 12, 2012 6:13 pm

by support

Repeat of unanswered questions

by GSP_2114 » Wed Oct 03, 2012 6:38 pm

Replies: 1

Views: 9696

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Thu Oct 04, 2012 12:48 pm

by support

Voice Recognition of Keywords

by GSP_2114 » Wed Oct 03, 2012 6:39 pm

Replies: 1

Views: 7825

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Thu Oct 04, 2012 12:30 pm

by support

Skip logic

by support » Thu Aug 02, 2012 4:13 pm

Replies: 0

Views: 13018

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Thu Aug 02, 2012 4:13 pm

by support

Recording phrases via phone

by matthewi » Tue Apr 24, 2012 12:26 pm

Replies: 1

Views: 36185

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Tue Apr 24, 2012 5:39 pm

by support

Scale Questions on Phone Survey

by support » Fri Sep 30, 2011 11:45 am

Replies: 0

Views: 17059

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Fri Sep 30, 2011 11:45 am

by support

Preparing a report that includes the page name

by peterfrommaine » Wed Apr 06, 2011 1:53 pm

Replies: 7

Views: 17356

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Tue Apr 19, 2011 5:07 pm

by support

Screen reader problems with online survey

by iowacompass » Thu Mar 17, 2011 9:55 am

Replies: 1

Views: 9629

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Thu Mar 17, 2011 4:50 pm

by support

Issues Uploading Recordings

by support » Wed Mar 09, 2011 12:22 pm

Replies: 0

Views: 9373

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Wed Mar 09, 2011 12:22 pm

by support

Non Required Multiple Choice Question doesnt skip..(bug ?)

by rm_plumsurvey » Fri Dec 10, 2010 1:26 pm

Replies: 4

Views: 12164

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Tue Mar 01, 2011 4:34 pm

by support

How many Questions?

by seARTS2011 » Tue Mar 01, 2011 12:14 pm

Replies: 1

Views: 8246

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Tue Mar 01, 2011 12:17 pm

by support

Time restrictions

by twineman » Fri Feb 25, 2011 1:56 pm

Replies: 1

Views: 8785

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Mon Feb 28, 2011 10:48 am

by support

Fuzzy/Unclear Recording by Phone

by support » Mon Feb 28, 2011 10:37 am

Replies: 0

Views: 9471

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Mon Feb 28, 2011 10:37 am

by support

Ending a "Comments" Question Response

by support » Wed Feb 23, 2011 10:43 am

Replies: 1

Views: 9981

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Wed Feb 23, 2011 12:10 pm

by support

Mute "To Select" Prerecording

by support » Mon Feb 14, 2011 4:36 pm

Replies: 0

Views: 10589

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Mon Feb 14, 2011 4:36 pm

by support

Turn off the "You have recorded" feature

by support » Thu Feb 10, 2011 12:54 pm

Replies: 0

Views: 10172

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Thu Feb 10, 2011 12:54 pm

by support

TTS Voice Module

by support » Wed Feb 09, 2011 11:30 am

Replies: 0

Views: 9794

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Wed Feb 09, 2011 11:30 am

by support

Campaigns

by peterfrommaine » Fri Jan 21, 2011 6:56 pm

Replies: 1

Views: 9123

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Mon Jan 24, 2011 11:17 am

by support

Validating user input against an external data source

by Quotejuggler » Wed Jan 05, 2011 1:47 am

Replies: 1

Views: 9497

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Wed Jan 05, 2011 12:46 pm

by support

Printing Survey Reports

by iowacompass » Wed Dec 29, 2010 12:46 pm

Replies: 1

Views: 8878

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Wed Dec 29, 2010 5:24 pm

by support

Wave files

by rm_plumsurvey » Thu Dec 16, 2010 4:44 pm

Replies: 1

Views: 9050

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Thu Dec 16, 2010 6:39 pm

by support

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