Plum Survey Q&A

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Plum IVR Survey online documentation available

by support » Sat Apr 18, 2009 12:33 am

Replies: 0

Views: 13052

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Sat Apr 18, 2009 12:33 am

by support

audio files voice not coming

1 ... 4, 5, 6

by bmreddyrs » Fri Jun 03, 2016 8:27 am

Replies: 75

Views: 30521

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Thu Mar 09, 2017 2:28 am

by bmreddyrs

Error getting to Survey

by keshs3 » Thu Dec 15, 2016 12:59 pm

Replies: 1

Views: 1709

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Fri Dec 16, 2016 5:08 pm

by admin

asp.net application not working

by keshs3 » Fri Dec 16, 2016 12:52 am

Replies: 0

Views: 919

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Fri Dec 16, 2016 12:52 am

by keshs3

Plumvoice not picking up my vxml file

by tarencer » Fri Sep 04, 2015 2:40 am

Replies: 1

Views: 15192

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Fri Sep 04, 2015 12:25 pm

by support

Call is not connected for survey

by reargelt » Wed Jun 17, 2015 11:24 pm

Replies: 1

Views: 8922

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Thu Jun 18, 2015 11:31 am

by support

Plum Survey Questions

by SanofiPasteur » Mon Jun 08, 2015 3:12 pm

Replies: 5

Views: 9165

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Wed Jun 10, 2015 2:46 pm

by support

Ringtone After Recorded Survey

by Maria.Gannon » Tue Apr 28, 2015 9:03 am

Replies: 1

Views: 6855

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Wed Apr 29, 2015 9:41 am

by support

Cisco Switch Agent to Respondent Transfer Issue

by michaeltimothyallen » Fri Oct 03, 2014 9:59 am

Replies: 2

Views: 23824

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Fri Oct 03, 2014 2:37 pm

by michaeltimothyallen

Glitch with Skip Logic and Comments prompt

by support » Thu Nov 07, 2013 12:18 pm

Replies: 0

Views: 14538

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Thu Nov 07, 2013 12:18 pm

by support

Skip Logic

by rlevine » Fri Dec 03, 2010 7:00 pm

Replies: 6

Views: 20645

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Tue Sep 10, 2013 2:29 pm

by support

Ergonomics of audio file uploads

by roricka » Fri Sep 06, 2013 5:36 am

Replies: 1

Views: 10150

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Fri Sep 06, 2013 9:09 am

by support

Burn Rate of Sample

by gregoryclark » Thu Jun 20, 2013 12:18 pm

Replies: 1

Views: 19694

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Thu Jun 20, 2013 1:50 pm

by support

TTS and Built In Prompts

by gregoryclark » Mon Jun 17, 2013 7:40 pm

Replies: 1

Views: 10571

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Tue Jun 18, 2013 1:07 pm

by support

Custom Intro

by gregoryclark » Mon Jun 17, 2013 11:13 am

Replies: 1

Views: 10167

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Mon Jun 17, 2013 1:37 pm

by support

Outbound Survey not working

by michaeltimothyallen » Mon Feb 25, 2013 11:05 am

Replies: 6

Views: 40575

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Thu Feb 28, 2013 9:38 am

by support

My Timezone not correct

by michaeltimothyallen » Tue Feb 05, 2013 6:28 am

Replies: 5

Views: 16598

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Tue Feb 26, 2013 10:19 am

by support

Voice-mail

by Cubesof2 » Tue Feb 19, 2013 6:37 pm

Replies: 1

Views: 11261

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Wed Feb 20, 2013 11:13 am

by support

not all data is being captured

by kdbwgr » Mon Feb 11, 2013 11:29 am

Replies: 3

Views: 15878

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Tue Feb 12, 2013 12:23 pm

by support

Transcribe recordings: Not enabled

by michaeltimothyallen » Tue Feb 05, 2013 6:33 am

Replies: 1

Views: 10771

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Tue Feb 05, 2013 12:10 pm

by support

Scale Question too long-winded repeating response options

by michaeltimothyallen » Thu Jan 31, 2013 6:18 am

Replies: 3

Views: 14523

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Thu Jan 31, 2013 1:46 pm

by support

Transferring Survey from Administrator to Client

by michaeltimothyallen » Wed Jan 30, 2013 6:19 am

Replies: 1

Views: 11002

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Wed Jan 30, 2013 10:18 am

by support

TTS Voice and Date

by gregoryclark » Fri Jan 18, 2013 7:54 pm

Replies: 3

Views: 17169

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Mon Jan 21, 2013 6:58 pm

by support

Exporting IVR Survey Summary Reports to PDF/Word

by ronan.ocallaghan » Mon Jan 14, 2013 11:56 am

Replies: 1

Views: 14060

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Mon Jan 14, 2013 1:00 pm

by support

Call rejected or no pick-up

by ronan.ocallaghan » Fri Jan 11, 2013 6:38 am

Replies: 4

Views: 13746

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Mon Jan 14, 2013 11:54 am

by ronan.ocallaghan

5 second delay before IVR intro is played

by ronan.ocallaghan » Fri Jan 11, 2013 2:21 pm

Replies: 2

Views: 12042

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Mon Jan 14, 2013 11:52 am

by ronan.ocallaghan

Interrupting IVR

by ronan.ocallaghan » Fri Jan 11, 2013 6:43 am

Replies: 2

Views: 11230

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Fri Jan 11, 2013 10:17 am

by ronan.ocallaghan

Launching Campaign and Callback Intervals

by gregoryclark » Thu Nov 29, 2012 4:48 pm

Replies: 1

Views: 12200

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Fri Nov 30, 2012 11:39 am

by support

IVR Voice Prompts

by gregoryclark » Mon Nov 19, 2012 1:12 pm

Replies: 1

Views: 11278

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Mon Nov 19, 2012 3:27 pm

by support

Online Survey--Matrix Table Formatting

by gregoryclark » Fri Nov 16, 2012 6:50 pm

Replies: 1

Views: 10985

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Fri Nov 16, 2012 7:17 pm

by support

Online Version and Piping Responses

by gregoryclark » Wed Nov 14, 2012 2:37 pm

Replies: 2

Views: 12692

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Fri Nov 16, 2012 6:47 pm

by gregoryclark

URL Creation

by gregoryclark » Mon Nov 12, 2012 4:30 pm

Replies: 3

Views: 12944

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Mon Nov 12, 2012 6:13 pm

by support

Repeat of unanswered questions

by GSP_2114 » Wed Oct 03, 2012 6:38 pm

Replies: 1

Views: 12997

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Thu Oct 04, 2012 12:48 pm

by support

Voice Recognition of Keywords

by GSP_2114 » Wed Oct 03, 2012 6:39 pm

Replies: 1

Views: 11046

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Thu Oct 04, 2012 12:30 pm

by support

Skip logic

by support » Thu Aug 02, 2012 4:13 pm

Replies: 0

Views: 16722

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Thu Aug 02, 2012 4:13 pm

by support

Recording phrases via phone

by matthewi » Tue Apr 24, 2012 12:26 pm

Replies: 1

Views: 39326

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Tue Apr 24, 2012 5:39 pm

by support

Scale Questions on Phone Survey

by support » Fri Sep 30, 2011 11:45 am

Replies: 0

Views: 20653

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Fri Sep 30, 2011 11:45 am

by support

Preparing a report that includes the page name

by peterfrommaine » Wed Apr 06, 2011 1:53 pm

Replies: 7

Views: 26141

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Tue Apr 19, 2011 5:07 pm

by support

Screen reader problems with online survey

by iowacompass » Thu Mar 17, 2011 9:55 am

Replies: 1

Views: 13003

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Thu Mar 17, 2011 4:50 pm

by support

Issues Uploading Recordings

by support » Wed Mar 09, 2011 12:22 pm

Replies: 0

Views: 12925

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Wed Mar 09, 2011 12:22 pm

by support

Non Required Multiple Choice Question doesnt skip..(bug ?)

by rm_plumsurvey » Fri Dec 10, 2010 1:26 pm

Replies: 4

Views: 17146

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Tue Mar 01, 2011 4:34 pm

by support

How many Questions?

by seARTS2011 » Tue Mar 01, 2011 12:14 pm

Replies: 1

Views: 12009

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Tue Mar 01, 2011 12:17 pm

by support

Time restrictions

by twineman » Fri Feb 25, 2011 1:56 pm

Replies: 1

Views: 12131

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Mon Feb 28, 2011 10:48 am

by support

Fuzzy/Unclear Recording by Phone

by support » Mon Feb 28, 2011 10:37 am

Replies: 0

Views: 12980

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Mon Feb 28, 2011 10:37 am

by support

Ending a "Comments" Question Response

by support » Wed Feb 23, 2011 10:43 am

Replies: 1

Views: 13446

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Wed Feb 23, 2011 12:10 pm

by support

Mute "To Select" Prerecording

by support » Mon Feb 14, 2011 4:36 pm

Replies: 0

Views: 14216

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Mon Feb 14, 2011 4:36 pm

by support

Turn off the "You have recorded" feature

by support » Thu Feb 10, 2011 12:54 pm

Replies: 0

Views: 13921

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Thu Feb 10, 2011 12:54 pm

by support

TTS Voice Module

by support » Wed Feb 09, 2011 11:30 am

Replies: 0

Views: 13237

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Wed Feb 09, 2011 11:30 am

by support

Campaigns

by peterfrommaine » Fri Jan 21, 2011 6:56 pm

Replies: 1

Views: 12220

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Mon Jan 24, 2011 11:17 am

by support

Validating user input against an external data source

by Quotejuggler » Wed Jan 05, 2011 1:47 am

Replies: 1

Views: 13048

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Wed Jan 05, 2011 12:46 pm

by support

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