Questions and answers about the Plum Voice IVR Platform software
Moderators: support, admin
When I use the reporting tab I get different results from the monthly summary versus the session log raw data from the call log tab. For September the summary shows 146 calls and 107 transfers while the session log extract shows 142 inbound calls and 103 transfers. The same was true for July and August with even larger differences. The session log always has less. Any idea why the discrepancy?
- Posts: 7
- Joined: Thu Jun 10, 2010 9:46 am
As this issue relates to your hosting account and would involve sensitive information, we suggest that you open up a support ticket with our support team by sending an an e-mail to email@example.com
. Please be sure to include your 8 digit customer ID number in the subject line of your e-mail.
- Posts: 2663
- Joined: Mon Jun 02, 2003 3:47 pm
- Location: Boston, MA
Return to IVR Platform Administrator Q&A
Who is online
Users browsing this forum: Google [Bot] and 1 guest