Paying Client Needs Help A.S.A.P Multiple Issues

[Alli]

March 7th, 2009

We are currently looking to change software vendors and as such have chosen PlumVoice as an initial potential vendor.

Thus we sent a check in the amount of $1,800.00 overnight via USPS in order to try the service in a full production run. Our Plum sales associate Mr. Ryan Peterson acknowledged receipt of the check the afternoon of March 6th, 2009 via telephone.

However our account still indicates "Demo"

More importantly however, when conducting an outbound call test of our survey we are experiencing the following problems:

• After saying hello, significant delay before introduction begins.
  
  The phone call then abruptly stops before even getting to question 1, on page 1 our "Consent to Survey" question
  
  
  We are unable to edit any contact information under previously created contacts and instead receive a message in red stating "You Attempted to Access a Contact That is not Yours"

Finally, we were left no after hours or weekend contact information and the only telephone number listed in the contract under Tier 1 support: (800) 759-7586

Leads to an automated attendant that instructs me how "To connect with other exciting people." - WTF?

Please contact me a.s.a.p as we are scheduled to launch the survey on Sunday, march 8th, 2009 at 4:00 CST

[support]

Hi Allison,

Your IVR survey account has been changed from an IVR demo account to an IVR production account.

Regards,
Plum Support

As an addendum, the number for Tier 1 support, which does include off-hours support, is not what you listed; it begins with area code 866--although you can reach the support line from any of our public phone numbers.