We have setup a phone survey and I wondering which web service do I use to retrieve the answers from your database ?
Do I use a web service or is there a different method ?
Also, where would I find the documentations for retrieving answers ?
Thanks
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collection survey answers via a web service
IVR survey doc on using the SOAP webservice question type
Hi,
For IVR survey documentation on using the SOAP webservice question type for IVR, please see here:
http://survey.plumvoice.com/admin/docs/ ... _Questions
http://survey.plumvoice.com/admin/docs/ ... ervice.htm
Regards,
Plum Support
For IVR survey documentation on using the SOAP webservice question type for IVR, please see here:
http://survey.plumvoice.com/admin/docs/ ... _Questions
http://survey.plumvoice.com/admin/docs/ ... ervice.htm
Regards,
Plum Support
Last edited by support on Thu Mar 04, 2010 4:14 pm, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
IVR survey doc on using the SOAP webservice question type
Hi,
Sorry, I misunderstood your first post. Here's the documentation you need for doing this for your IVR survey:
http://www.plumvoice.com/docs/surveys/e ... es_by_SOAP
http://www.plumvoice.com/docs/surveys/e ... es_by_SOAP
There, you'll find some IVR code examples on how you can implement this.
Regards,
Plum Support
Sorry, I misunderstood your first post. Here's the documentation you need for doing this for your IVR survey:
http://www.plumvoice.com/docs/surveys/e ... es_by_SOAP
http://www.plumvoice.com/docs/surveys/e ... es_by_SOAP
There, you'll find some IVR code examples on how you can implement this.
Regards,
Plum Support
Last edited by support on Thu Mar 04, 2010 4:43 pm, edited 4 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
IVR doc on exporting responses with normal HTTP POST
There's also IVR documentation right next to those sections that shows how to export responses with normal HTTP POST.
The SOAP webservice question type for IVR mentioned previously in this thread would allow you to receive a SOAP request to your IVR webserver as soon as somebody finishes or hangs up on the page that the SOAP question is on (you must have "On premature hangup" set to "Save any responses that were collected" in Survey Settings for the latter to work). That SOAP request would contain all answers received for only that page of the IVR survey.
However, you could instead treat the request as a notification of a new response and have your IVR server call the export responses webservice shortly afterward to retrieve all the latest data.
The SOAP webservice question type for IVR mentioned previously in this thread would allow you to receive a SOAP request to your IVR webserver as soon as somebody finishes or hangs up on the page that the SOAP question is on (you must have "On premature hangup" set to "Save any responses that were collected" in Survey Settings for the latter to work). That SOAP request would contain all answers received for only that page of the IVR survey.
However, you could instead treat the request as a notification of a new response and have your IVR server call the export responses webservice shortly afterward to retrieve all the latest data.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com