Plum IVR Support

Hello

I am having a difficult time recording my intro message. I recorded my intro message via the telephone, but when I test my survey via the phone, the automated systems reads my message. Please provide some guidance on how to upload my own recording for the intro message.

Thank you.

Hi,

Could you please let us know the name of the survey where you are experiencing this issue? This would help us in further troubleshooting your issue.

Regards,
Plum Support

Hello,

I am working on the following survey: "Revised ASCQ-Me IVR Survey copy."

Thank you,
Miriam

Hi Miriam,

We've been able to reproduce this behavior you are experiencing and have forwarded it to our survey engineers for further diagnosis.

We'll keep you updated on this situation.

Regards,
Plum Support