Multiple Choice Question
Posted: Thu Dec 16, 2010 10:27 am
Hi
I am trying to do the following - A multiple choice question with NO skip logic. All I am interested to know is why the user is calling. IF they are calling about Product A , I want them to press 1, Product B press 2 ... Product G press 7 or other Press 0.
Once the user answers this, I want the script to go to the next question (so no skip logic for any of the options).
I have the following setup for each of the choices
Choice Text - Product A
Data Value - 1
Utterance - Product A
and I have an audio that says "Product A"
When I test this, the system repeats Product A twice ? And when I press 0 to indicate that its another product the system says it didnt understand.
I only want the user to interact with this question by pressing 0, ... 7. How can I achieve this. and not repeat the options twice.
I am trying to do the following - A multiple choice question with NO skip logic. All I am interested to know is why the user is calling. IF they are calling about Product A , I want them to press 1, Product B press 2 ... Product G press 7 or other Press 0.
Once the user answers this, I want the script to go to the next question (so no skip logic for any of the options).
I have the following setup for each of the choices
Choice Text - Product A
Data Value - 1
Utterance - Product A
and I have an audio that says "Product A"
When I test this, the system repeats Product A twice ? And when I press 0 to indicate that its another product the system says it didnt understand.
I only want the user to interact with this question by pressing 0, ... 7. How can I achieve this. and not repeat the options twice.