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Verifying a response
Posted: Mon Mar 01, 2010 9:01 am
by wrothman@dealermagic.net
When a response is recorded, how can we repeat the response to the caller to affirm its accuracy? Is there a preferred method, other than using either a single or multipart yes/no prompt?
Verifying an IVR response
Posted: Mon Mar 01, 2010 10:26 am
by support
Hi Wayne,
The method you proposed, using a Multipart + Yes/No prompt, is the preferred module to use when verifying a response.
In your Multipart + Yes/No module, you could have the following:
"You said <module variable>. Is this correct? Press 1 for Yes or 2 for No."
From there, if the caller enters 2 for No, you can branch back to the previous module to reprompt. If the caller enters 1 for Yes, you can branch off to continue your application.
Hope this helps.
Regards,
Plum Support