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Calls queue error: "The metadatabase was not error"
Posted: Mon Jul 25, 2016 2:06 pm
by shawnwc
Everytime I try to upload a CSV to queue outbound calls with the appropriate fields (destination, id, first name, last name) I get an errors that says "The metadatabase was not found". I'm not sure how to fix this, I've only uploaded a file with two rows to test out the outbound feature.
Re: Calls queue error: "The metadatabase was not error"
Posted: Tue Jul 26, 2016 10:03 am
by support
Hi Shawn,
If you are not using a metadatabase with your survey, you will only want to include the "destination" header and phone numbers you are queuing in your CSV file. An example of a CSV with no metadata is as follows:
Code: Select all
“destination”
“1234567890”
“1234567891”
“1234657892”
If you would like more information on how to manipulate metadata via metadatabases, please see additional documentation here:
http://www.plumvoice.com/docs/insight/metadata_manager.
Regards,
Plum Support