Host vs. On-Site Intro Audio File
Posted: Tue May 12, 2009 9:13 pm
Dear Support,
My VoiceXML application is deployed on both your hosted server and on my customer's onsite server. Note: the applications are identical.
The starting page of the onsite server renders the main block below. Your gateway plays the welcome message on your hosted development server (http://surfbytel.com/tel) but not on the customer's onsite server (http://sbt1rv.riosalado.edu/tel):
<form id="start">
<block>
<audio src="http://sbt1rv.riosalado.edu/audio/welcomeshort.mp3"/>
<assign name="phonenumber" expr="session.telephone.ani"/>
<assign name="dialednumber" expr="session.telephone.dnis"/>
<goto expr="'http://surfbytel.com/tel/mainmenu?callerid=' + phonenumber + '&dnis=' + dialednumber"/>
</block>
</form>
If you browse the following file the onsite server from your web browser it plays just fine:
http://sbt1rv.riosalado.edu/audio/welcomeshort.mp3
Any assistance would be greatly appreciated. I don't have access to the application logs.
Thanks,
Chris
My VoiceXML application is deployed on both your hosted server and on my customer's onsite server. Note: the applications are identical.
The starting page of the onsite server renders the main block below. Your gateway plays the welcome message on your hosted development server (http://surfbytel.com/tel) but not on the customer's onsite server (http://sbt1rv.riosalado.edu/tel):
<form id="start">
<block>
<audio src="http://sbt1rv.riosalado.edu/audio/welcomeshort.mp3"/>
<assign name="phonenumber" expr="session.telephone.ani"/>
<assign name="dialednumber" expr="session.telephone.dnis"/>
<goto expr="'http://surfbytel.com/tel/mainmenu?callerid=' + phonenumber + '&dnis=' + dialednumber"/>
</block>
</form>
If you browse the following file the onsite server from your web browser it plays just fine:
http://sbt1rv.riosalado.edu/audio/welcomeshort.mp3
Any assistance would be greatly appreciated. I don't have access to the application logs.
Thanks,
Chris