Inline Grammar Error

[shanthint@paydq.com]

Hello,

I am having a problem with inline grammar.

here is the code.
The array and all variables are declared and assigned properly.

<form id="main">
<var name="count" expr="1"/>
<grammar type="text/gsl">
[one two three four five six seven eight nine zero]
</grammar>
<grammar type="text/gsl">
[dtmf-1 dtmf-2 dtmf-3 dtmf-4 dtmf-5 dtmf-6 dtmf-7 dtmf-8 dtmf-9 dtmf-0]
</grammar>

<field name="choice" type="digits?length=1">
<prompt>
<foreach array="menuArray" item="menuObj">
<prompt><voice gender="female" name="linda">
<value expr="menuObj.item" />, Press or Say <value expr="count++"/>. <!-- or Say <value expr="count-1"/>. -->
</voice></prompt>
</foreach>

</prompt>

<filled>

<if cond="choice > menuArray.length">
<clear />
<reprompt/>
<else/>
<assign name="dest" expr="menuArray[choice-1].dest"/>
<goto expr="dest" />
</if>
</filled>
</field>
</form>

I am using the same code in the plum voice developer's site. It was working very well. But when I deploy the same application in our IVR Plum voice server It is giving this error

<?xml version='1.0'?>
<grammar xml:lang="en-us" mode="voice">
[one two three four five six seven eight nine zero]
</grammar>

---------

bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------

A serious error of type
---------


Mon 04 Jun 2007 02:11:28 PM EDT:

bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
error.grammar.inlined
---------
bargein set to true
INPUTMODES set to "DTMF VOICE"
Audio segment added to prompt queue from TTS text/plain;charset=wchar_t for:
---------
has occurred. Exiting.
---------



I hope I give enough information. Please let me know if you need more info.

Thank you.

[support]

Hi,

Our IVR systems have never supported gsl grammars at any point. We require that you convert these IVR grammars to ABNF or JSGF format.

Regards,
Plum Support

[shanthint@paydq.com]

Hello,

We are experiencing Grammar problem. I am very new with the Grammar things.

Problem 1. Our Plum IVR Server is not able load builtin grammars.

Example code snippet :

<field name="myfield" type="builtin:grammar/digits">
<prompt> Please enter something </prompt>
<filled>
You entered <value expr="myfield"/>.
</filled>
<nomatch>
You did not say or enter any ones or twos.
<reprompt/>
</nomatch>
<noinput>
You did not enter anything.
<reprompt/>
</noinput>
</field>

OR

<field name="myfield" type = "digits?length=1">
<prompt> Please enter something </prompt>
<filled>
You entered <value expr="myfield"/>.
</filled>
<nomatch>
You did not say or enter any ones or twos.
<reprompt/>
</nomatch>
<noinput>
You did not enter anything.
<reprompt/>
</noinput>
</field>

It was working fine in plum voice developer site.
But our server is throwing Error Loading builtin grammar.

Problem 2: Even the code in the Programmer's manual is not working .

Code:

<?xml version="1.0"?>
<vxml version="2.0">
<form>
<field name="myfield">
<grammar type="application/x-jsgf" mode="dtmf">
( 1 | 2 )+
</grammar>
<grammar type="application/srgs+xml" mode="voice">
( one | two )+
</grammar>
<prompt>
Say or enter any number of the digits one or two.
</prompt>
<filled>
You entered <value expr="myfield"/>.
</filled>
</field>
</form>
</vxml>


Problem 3 : JSGF inline grammar is also not working.
This code throws Serious error of type error.grammar.inlined.

code :
<field name="myfield" >

<grammar>
<![CDATA[
#JSGF 1.0;
grammar myfield;
public <myfield> = (1|2);
]]>
</grammar>
<prompt> Please enter digits one or two </prompt>
<filled>
You entered <value expr="myfield"/>.
</filled>
</field>

I think i provide enough information.

any help would be appreciated.

Thank you

[support]

Hi,

<field name="myfield" type="builtin:grammar/digits"> will not work anywhere in our IVR platform. The "builtin:grammar/digits" syntax is only used with the <grammar> tag, e.g.

<grammar src="builtin:grammar/digits" />


<field name="myfield" type = "digits?length=1"> should work with no problems.


<grammar type="application/srgs+xml" mode="voice"> will not work. Use <grammar type="application/x-jsgf" mode="voice"> instead.


JSGF inline grammars require a particular syntax for the version number:

#JSGF V1.0; (your version lacked the "V")


Regards,
Plum Support