Plum IVR Support

Those people got these issue several times, not in a fixed time but randomly.

No, problem.

Here's the entry VXML that those users sometimes cannot hear the voice prompt inside.

http://compass.cellpodium.com/public/vx ... lcome.vxml

Hi, Sometimes, when some users call our VXML, they cannot hear anything in their phone. I checked the call log, but couldn't find anything wrong in it. The log says the nessacery voice prompts are successfully played. But why sometimes users can not hear them. This just happens occasionaly, not alwa...

Actually, I would like to put the audio played before fetch arrive, how can I make this happen? Hi, We believe that your script is being fetched before the fetchaudio can be played. If you want the fetchaudio file to play even after the fetch has arrived, you can use the "fetchaudiominimum" property...

Hi, in my VXML file, it should have a fetchaudio played while waiting webserver to send request back after users enter their commands. But sometimes the fetchaudio doesnt play the hour glass sound in time after pressing the command...In other words, it seems the fetchaudio doesnt be played at all......

If I change something in my VXML file, the changes cannnot applied immediately on PlumVoice platform. It seems the old copy of my VXML file is cached by PlumVoice such that system will not fetch the new one from my web server.

So how can I do to close the cache?

I always get following errors for my VXML files: useless expression line 25 TypeError: useless expression line 25 useless expression line 25 TypeError: useless expression line 25 and the URL of my VXML file is: http://app.cellpodium.com/public/vxml/ShortVxml/COEC_Breast_Cancer_Welcome_No_Voice.vxml ...