Plum IVR Support

Hello, The example you gave is not working either. If use 'sí', the engine throws 'noinput' or nomatch error. So I am using 'si' instead of sí. Now I totally separate the English and spanish input as two different files. Even though, I still have the same problem. When I tried all these differernt w...

One more Thing:

if I use xml:lang="es-MX" , it takes long time to recognize the input. atlease 10 seconds. for any knid of input 'no' or 'si'.

Thank you.

Hello, This issue seems to be long time issue. Right? Anyway, I tried lot of ways to make this work. I wasn't successful at all.Here I am going to give you what are the things I tried. Please instruct me any other ways to make this good. 1. If we raise the sensitivity to 0.6 or 0.7, both English and...

Hello,
I sent PM to you with our Customer ID - Spanish Voice recognition Issue.

Thanks for the help.

hello,

We are using Single Line (digital) type of phone line.
Even after added the language attibute, still it is not recognizing the voice input clearly atleast not at the first time.


Thank you.

Hello, Thank you for the help. I fixed the date issue. And the Grammer you gave worked with little changes. But Still our engine has problem with recognizing the voice input. If I talk loud, them it takes the input, otherwise it catches noinput event. Is there any way I could fix this? Thank you,

Hello, We have purchased a spanish voice 'Paulina' recently. She is working fine. the problem we have is our engine doesn't understand voice input in spanish. I have grammer for both English and spanish voice input. English is working fine but not spanish here I provide the code snippet of my gramme...

Hello, our spanish engine can translate any whole number to dollar amount. for example $1.00 to 'Uno dolares'. But it can not translate dollar and cents like $1.50 to 'un dolar con cincuenta centavos' instead it is translating as 'uno punto cincuenta dolares'. so is preparsing the only way to make i...

hello,
actually I ma getting 'Uno punto zero zero ' not in English.

thank you.

Hi, I noticed that the fieldvalue variable is set to String value. The English engine 'Donna' says the amount correct. BUt not the spanish engine. SO I changed it to integer. Even now the Eglish engine says it well. Spanish engine say the amount correct only if it is a whole number. For example for ...

Hi, This code works fine. But in my application, the prompt is inside filed tag and it still says one point zero zero dollar instead of one dollar. Inside the application the same code is not working. Please take a look at this code and let me know what I am doing wrong. code: <field name="verifyInp...

Hello, I am trying to transfer a call to some phone number. I didn't work for me. I can tranfer a call to local extension number. Out IVR call come through a phone switch. Here is my code: <form id="transerForm"> <transfer dest = "tel:+14029806860"> <prompt> Please wait. </prompt> </transfer> </form...

Hello, We have spanish engine installed recently. The name is 'Paulina'. The <say-as> tag with type -'currency' is not working for spanish. The same code is working in English. I have included the code snippet with this. I am not sure whether I need to add something with this to make the spanish eng...

hello, I am trying to increase the volume of the TTS engine using <prosody > tag since the default volume is really low. Even if I use loud it is not that good. It still low. here is my code: this is part of the vxml. dEffective is a variable. <prompt> <voice name="Paulina" xml:lang="es-MX"> <prosod...

Thank you guys. It Works!