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Search found 84 matches

by shanthint@paydq.com
Thu Apr 02, 2009 1:35 pm
Forum: Plum DEV Q&A
Topic: received GCEV_BLOCKED event on dtiB1T8
Replies: 1
Views: 3691

received GCEV_BLOCKED event on dtiB1T8

Hi,
I got the following error in our error log. I am not sure what it is:
Please explain to me what it is and why it happens>

Error:
received GCEV_BLOCKED event on dtiB1T8

Thank you,
by shanthint@paydq.com
Thu Jan 08, 2009 5:32 pm
Forum: Plum DEV Q&A
Topic: Strange behavior of the Application
Replies: 3
Views: 5347

I am not sure the call dropping error is syntax error. becuase it is not occured in one particular place. It is in random places.

Thank you,
by shanthint@paydq.com
Thu Jan 08, 2009 4:54 pm
Forum: Plum DEV Q&A
Topic: Strange behavior of the Application
Replies: 3
Views: 5347

Strange behavior of the Application

Hello, We have upgraded the plum voice software recently for our on-site system. After the upgrade we are experiencing some strange behaviors in the application. Issues: 1. Call got stuck in loop and gets disconnected. 2. I have seen only one error in the error log: missing ; before statement line 1...
by shanthint@paydq.com
Tue Jan 06, 2009 11:53 am
Forum: Plum DEV Q&A
Topic: Accessing caller's phone number
Replies: 1
Views: 3640

Accessing caller's phone number

Hello, I tried to access the caller's phone number using the following code. <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml"> <form id="ani_test"> <block> <prompt> You are calling from phone number <say-as type="acronym"> <value expr="session.telephone.ani" /> </say-as> </prompt> </block> </...
by shanthint@paydq.com
Fri Dec 19, 2008 9:41 am
Forum: Plum DEV Q&A
Topic: Dropped calls
Replies: 4
Views: 6134

Hi, We have three differnt applications. 'Call dropping' happens in all three applications randomly. Recently we upgrade the plum software in our server. After the upgrade, we experience this problem. Is that any possiblity the upgrade has something to do with this? If so, Could you guys please look...
by shanthint@paydq.com
Thu Dec 18, 2008 4:00 pm
Forum: Plum DEV Q&A
Topic: Dropped calls
Replies: 4
Views: 6134

Hello, I think I wasn't clear in the previous email. We got complaints from some of our customers that calls are getting dropped in the middle. This is not consistent. It happens three or four times a day. I can't find anything particular in the session log or in the error log regarding this issue. ...
by shanthint@paydq.com
Thu Dec 18, 2008 2:48 pm
Forum: Plum DEV Q&A
Topic: Dropped calls
Replies: 4
Views: 6134

Dropped calls

Hello,
We have a issue with some calls comming to the IVR server drop in the middle of the process. This happens once in a while only not all the time.

What could be the reason for this? Is there anyway we could make this go way?

Thank you.
by shanthint@paydq.com
Mon Dec 15, 2008 11:45 am
Forum: Plum DEV Q&A
Topic: ECMA Error
Replies: 2
Views: 4847

Hi, I found out something else too. If I entered the more than 8 digits for example 9 digit number with leading zero , TSR engine plays the number back. But less than 8 or 8 digits, it gives the error 08 is not a legal ECMA-262 octal constant line 1 semantic error. Terminating... I have an ECMA arra...
by shanthint@paydq.com
Mon Dec 15, 2008 11:34 am
Forum: Plum DEV Q&A
Topic: ECMA Error
Replies: 2
Views: 4847

ECMA Error

Hi, we have plum IVR software upgrade today. Before all of our production applications were working fine. After the upgrade, we have one issue with TSR. It needs to play back the number user entered. When I entered 0282416, it throws the following error. 08 is not a legal ECMA-262 octal constant lin...
by shanthint@paydq.com
Thu Dec 11, 2008 11:49 am
Forum: Plum DEV Q&A
Topic: Hosting account issue
Replies: 4
Views: 6949

Hi,
So is there any other way I can test my application on your hosting server?.
I need to test my application before we upgrade our plum server.

Thank you,
Shanthi.
by shanthint@paydq.com
Thu Dec 11, 2008 11:13 am
Forum: Plum DEV Q&A
Topic: Hosting account issue
Replies: 4
Views: 6949

Hosting account issue

Hi, I am trying to test my application on plum hosting server. I am using https url. I got the following error: Error fetching document https://domain.com/appname/filename?dnis='DNIS'" due to SSL certificate problem, verify that the CA cert is OK DocumentParser::FetchBuffer - could not open URL: htt...
by shanthint@paydq.com
Wed Dec 10, 2008 4:32 pm
Forum: Plum DEV Q&A
Topic: Spanish voice recognition problem
Replies: 17
Views: 18475

Hi,
I sent the phone number to you with our CustomerID.

Thank you.
by shanthint@paydq.com
Wed Dec 10, 2008 4:17 pm
Forum: Plum DEV Q&A
Topic: Spanish voice recognition problem
Replies: 17
Views: 18475

result

Hi, I raised the sensitivity. Below are the results I got. For senisitivity 0.6: received event: noinput VXI::queue_prompts() bargein set to true INPUTMODES set to "DTMF VOICE" Audio segment added to prompt queue from TTS application/synthesis+ssml for: --------- <?xml version='1.0'?><speak xml:lang...
by shanthint@paydq.com
Wed Dec 10, 2008 3:49 pm
Forum: Plum DEV Q&A
Topic: Spanish voice recognition problem
Replies: 17
Views: 18475

result

Hi, I got the following result when I tried the code for No: first try: received event: noinput second try: Found grammar match hypothesis #0: false (0.8486) hypothesis #1: false (0.4070) hypothesis #2: true (0.2738) bargein set to true INPUTMODES set to "DTMF VOICE" Audio segment added to prompt qu...
by shanthint@paydq.com
Wed Dec 10, 2008 2:53 pm
Forum: Plum DEV Q&A
Topic: Spanish voice recognition problem
Replies: 17
Views: 18475

Hi,
I forgot to include the vxml script. If you want the entire vxml, I will PM to you.
Please let me know.

Thank you.