Plum IVR Support

I'm using bridge transfer. I've already tested using multiple phones on PBX calling customer service queue at the same time, an they all can be put into that queue. But if we have mutiple caller transferred to that queue number from IVR at the same time, only one is either put through or on hold, an...

We are testing IVR under production environment right now. When we had multiple callers try to connect customer service number through IVR at the same time, only one can be put through, and all others got network busy message but not been put into waiting queue as we expected. Do you know what might...

I tried to use voice recognition, but a little noise, even from dropping a pen, can be recognized and disturb the prompt, I tried to adjust the sensitivity property, but it doesn’t work as expected. would you please let me know how to fix this problem? Thank you very much.

I just deployed my project to a remote server, and changed the application url from my local address to remote address in plum voice portal. I can see those vxml pages in browser using remote addresses, but I heard error on the phone. Do you guys know the possible reasons? Thanks

I think it's an onsite solution

I kept getting 'noanswer' error when I use the code below, do you know what possible reasons may cause the problem? :?: for value of 'dest', 9 is for outbound call, and rest of them is a phone number <form id="custSvc"> <transfer name="cust" dest="917131111111" connecttimeout="10s"> <filled> <if con...

I can not open page http://www.plumvoice.com/docs/dev/voice ... s:transfer

but my problem is that the number has to be 9 digits OR 11 digits long, not from 9 digits TO 11 digits.
I'm now handling it using <if> and it works find, I just wonder if there's a more effecient way to use grammar to handle it. Thanks

if I need to dial 9 first for an outbound call, how should I write the value of 'dest' for <transfer>? Or is there any other way to do this? Thanks.
Carol

I found
"We will implement call transfer in section 6.2."
in http://192.168.10.225/docs/Plum_VoiceXM ... orial.html
but I can't find this section in the tutorial . Would you pls tell me where to look at it?Thanks.
Carol

I'm working on a field that allows 9 digits or 11 digits,
Below is the code I tried but didn't work.

<field name="sth" type="digits">
<grammar type="application/x-regexp">{9}|{11}</grammar>

Thanks.

I did use it within menu, but it still didn't work. Maybe I should just switch to use <grammar>#|....

I tried to use <choice dtmf="#"> and got error, anyone knows how to do it? thanks.