Plum IVR Support

Hi, we are working on IVR application and we chaged lots of parameters to imporve according to our requirement but we are failed. 1. huge delay is there why ? 2. voice quality is improved - much better now 3. on some mobile network it works an on some it does not - like on network A we are receiving...

no we are using outbound mechanism, but whenever we recieve call it comes from local mobile operator, we thought there may be some VOIP mechanism at your end where the call is coming

BR
Sarfraz Malik

3. You may want to try using the interdigittimeout property at the top of your form. The default is 1 second, but if your callers are slow to enter digits, you might want to increase the interdigittimeout to 2 seconds like this: Code: <property name="interdigittimeout" value="2s"/> this trick is sti...

Call Start Event: ANII 011923345174577 DNIS outbound VURL http://hosting.plumgroup.com/plumvp/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(http://hosting.plumgroup.com/plumvp/director.vxml) Cache Hit: http://hosting.plumgroup.com/plumvp/director.vxml VXI::var_element(n...

yes i've added a new thread with name
''Few Question Regarding Plum Platform''


please look into this

BR
Sarfraz Malik

Hi, 1. Quality of voice is not good , how can i improve it ? 2. There is delay, everytime when call start , how can decerese this delay? 3. DTMF Issue, when i type a pin code for example 1258 , sometime it gives last three digits, sometime it gives first .. like there is no consistancy .. please hel...

<field name="pin" type="digits?length=4">

whenever user enter 4 digits it sends only first digit to us and says and false comparison occured

Help me out in this regard plz ...

BR
Sarfraz Malik

thanks... when i use http://83.138.146.93:8080/TestApp.xml as a start_url it works fine .... when i use http://www.dprodigy.com/demo/mobilefinance/ivr/TestServer.xml its gives error when i make outbound call - that a serious error has occured .. where could be the issue prompt response would be appr...

yes i'm getting outbound call its working fine, tell me how can i pass the phone no. (on which outbound call is being performed) to my server using voice xml ... <?xml version="1.0"?> <vxml version="2.0"> <var name="pincode" expr="0" /> <form> <block>Welcome to mobile financial services</block> <fie...

HTTP/1.1 405 Method Not Allowed - http://66.135.33.9/test/ivr/MFSStartScript.xml DocumentParser::FetchBuffer - could not open URL: http://66.135.33.9/test/ivr/MFSStartScript.xml DocumentParser::FetchDocument - exiting with error result 2 errno: 203 uri http://66.135.33.9/test/ivr/MFSStartScript.xml ...

am i providing correct no. format for outbound call

+92 302 5055 886

+92 is the country code

BR
Sarfraz Malik

Hi,

i trying outbound service, i've my account id and pin. i'm doing this from pakistan, and in phone_number i'm prodiving 00923215075220

i got the xml response with call_id ... but still i didn't received any call ??

help me out regarding this

BR
Sarfraz Malik

can any help me out regarding understanding the flow of outbound call generation

BR
Sarfraz Malik

Hi All,

can anyone tell me , is plum voice outbound service is synchoronous or asynchoronous.
someone told me that some actions are asynchoronous and some are synchoronous, so i need details
prompt response would be appriciated

BR
NEO