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Search found 11 matches

by mparzych
Wed Jun 11, 2008 6:42 am
Forum: Plum iOn Q&A
Topic: Audio prompt playback and DTMF collection problems
Replies: 1
Views: 6141

Audio prompt playback and DTMF collection problems

When placing outbound calls, we sometimes experience the following problems (there are not VXML problems - we've been using the same VXML scripts for quite some time; and the problems are sporadic) .On occasion, a placed outbound call is received and the audio prompts being played back are not heard...
by mparzych
Thu Jun 05, 2008 3:27 pm
Forum: Plum iOn Q&A
Topic: Outbound calls - using the U.K. server
Replies: 1
Views: 8140

Outbound calls - using the U.K. server

I use the US Plum server to originate my outbound calls: http://outbound.plumgroup.com/webservice/queuecall.php When I want to place an international call - I prefix the phone number with 011 - that works quite well. Is there any advantage to using the UK server for international calls - e.g. to Ger...
by mparzych
Thu Jun 05, 2008 3:19 pm
Forum: Plum iOn Q&A
Topic: International Calls - DTMF problem
Replies: 1
Views: 6355

International Calls - DTMF problem

When I place outbound calls internationally (I'm using Plum's US server - not the UK server) the recipients hears all the voice prompts, but when they press numbers on their phone's keypad, the VXML is not catching the DTMF tones. For example, the VXML asks them to 'Press 1' - the recipient presses ...
by mparzych
Tue May 20, 2008 11:47 am
Forum: Plum iOn Q&A
Topic: Disable call retry
Replies: 1
Views: 5688

Disable call retry

Hello, Is there a way (via the Plum outbound call API) to disable the automatic retry of an outbound call? My application already supports retrying outbound calls - X number of attempts with Y number of minutes between attempts - so the retries Plum is injecting are confusing my customers. Thanks, M...
by mparzych
Tue Dec 04, 2007 2:31 pm
Forum: Plum DEV Q&A
Topic: NOMATCH when voice input/end of voice output overlap
Replies: 1
Views: 3752

NOMATCH when voice input/end of voice output overlap

I have a VXML application I've recently ported over from BeVocal to Plum. Most things have gone quite smoothly. However, I'm experiencing one general problem throughout my application: After a .wav file is read to me, it's waiting for voice input. Bargein is generally set to true. If I barge in, my ...
by mparzych
Wed Jul 11, 2007 4:05 pm
Forum: Plum iOn Q&A
Topic: Call length
Replies: 6
Views: 14668

Aaah, got it now.
Thank you for the clarification.
Matt
by mparzych
Wed Jul 11, 2007 11:42 am
Forum: Plum iOn Q&A
Topic: Call length
Replies: 6
Views: 14668

Ok, it sounds like I can do what I need to, but this response is very confusing and doesn't correspond with the documentation I've read. I've ony read that the start_url is called when the call is queued and the result_url is called when the call completes. Now, it sounds like there are 4 callbacks ...
by mparzych
Tue Jul 10, 2007 6:27 pm
Forum: Plum iOn Q&A
Topic: Call length
Replies: 6
Views: 14668

Thanks. Actually, my app only has outbound calls (at least for now). Would it be relatively accurate to track the amount of time (on my server) between the start_url and result_url calls? I see that I can pass a unique ID that gets passed back to me in both these calls. Are these 'near real time? Th...
by mparzych
Tue Jul 10, 2007 2:59 pm
Forum: Plum iOn Q&A
Topic: session logs - demo account
Replies: 2
Views: 6858

Thanks - this worked.
by mparzych
Tue Jul 10, 2007 12:41 pm
Forum: Plum iOn Q&A
Topic: session logs - demo account
Replies: 2
Views: 6858

session logs - demo account

I currently have a Plum Group IVR demo account.
I've made some outbound calls (successfully) but nothing is showing up in my session logs.
Do I need to enable logging somewhere?
Thanks -
Matt
by mparzych
Tue Jul 10, 2007 12:37 pm
Forum: Plum iOn Q&A
Topic: Call length
Replies: 6
Views: 14668

Call length

My application requires access to the call length records. Ideally, this value would be returned to me in the PostCallResult call (but, it doesn't appear to be - any plans to add that in the very near future?) Otherwise, I need access to the session logs via my software progams - these records, acco...