Plum IVR Support

Hello, I need to be able to track usage for specific users, so this report doesn't help me very much. I need something where after the phone session I can get a callback where I can store the length of the call into my database, and associate it with a user. Are there any efforts in making this info...

I have a phone app that requires a user to type in their ID and PIN. The app will jump too soon into a "no input" when no input is heard. Often in the middle of typing your ID or PIN it will throw the "no input" or try to execute what you typed too soon. Is there any way to increase the length of th...

Hello, I need a way to track how long a call took. I read about the javascript way of tracking time, but my application has many different files, so the call goes through many different "nodes" before ending. I need a way to track how long the call took because I'm planning on charging my customer a...

Heres the call log: Thu 09 Aug 2007 07:25:54 PM EDT: Call Start ANII DNIS 9321 VURL http://hosting.plumgroup.com/plumvp/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(http://hosting.plumgroup.com/plumvp/director.vxml) Cache http://hosting.plumgroup.com/plumvp/director.vx...

Hi, I did exactly what you said, and i had the female voice enabled for about 5 minutes. But for some reason it now switched back to the male voice. I have no idea why. I didn't change anything in the code. Heres the code: <?xml version="1.0" encoding="UTF-8"?> <vxml version = "2.1" > <property name...

Even after reading the help thread: http://support.plumgroup.com/viewtopic.php?t=676&highlight=female+voice it is still giving me a male voice. My code is below: <?xml version="1.0" encoding="UTF-8"?> <vxml version = "2.1" > <property name="inputmodes" value="dtmf"/> <form id="enterEmployeeID"> <fie...

I'm making a web-based employee time clock program, where employees can clock in and out of work. I have the application built and it runs fine on a Voxeo account, but when i transferred it over to PlumVoice, there are some slight bugs. The bug is in my menu code. For some reason when you select a c...