Plum IVR Support

One of my clients is testing an application I wrote for him. The client finds that he can set caller ID using the recommended ani=NXXXXXXXXX syntax. However, the alpha name displayed in the caller ID field apparently does not necessarily change -- it remains "plum." Is there some way to set the alph...

Thank you, that answers all my questions.

Just to clarify, I've worked on platforms where -- despite defining a noinput element -- the platform kicks the user off after three consecutive noinputs.

Some platforms have a default limit: after (e.g.) three consecutive "noinput" events the system kicks the caller off the system. As far as I can tell, Plum doesn't have that features, at least by default. Is such a feature available, and if so how can I enable it? In addition, I'd like to know of Pl...

Moving the property into the form results in the proper timeout behavior. This is clearly a document-level issue.

I'm using an inter-digit timeout time of 3s, set at the document level. <property name="interdigittimeout" value="3s"/> Later I attempt to collect a 10-digit phone number <field name="userTn" cond="!tnValid" type="digits?minlength=10;maxlength=10"> When I test the system, I'm getting odd results; th...

After another hour of slow log-based debugging, I was able to find the actual problem, which was downstream of this piece of code. A different nodeList was failing.

The data element does not accept "false" as a text value in an XML file. Here are two identical XML files: <root> <leaf>true</leaf> </root> and <root> <leaf>false</leaf> </root> In each case I attempt to read the value of leaf by doing nodeList=info.documentElement.getElementsByTagName("leaf") leafV...

How can I get an interpretation and slot to work if SWI_literal.answer is not supported? Do I use andor something else?

I've just run some additional tests, and it's clear that the problem isn't with GET style prompts (so far). The problem is that this completely legal grammar doesn't parse. The grammar validator passes the grammar URL, but then again I get "no errors" encountered even if I enter a bogus URL. Aha! Fi...

The following URL creates a valid grammar: http://assassin.homeip.net:15338/~moshe/devel/freewill/trunk/vxml/grammars/selectStatusCategory.grxml.php?powerUser=0&initiator=true For some reason the I get an error: Error creating grammar received event: error.grammar I have tested this grammar and it d...

In grammar fiiles, I'd like to know if the I can use properties attached to SWI_literal. According to the SISR spec, I can use a construct such as <tag>out.foo="bar"</tag> and in my field element use <field name="alpha" slot="foo"> and, on recognition, the field element's alpha will contain "bar." I...

Thank you. Using the reprompt element worked.

Thanks for the tip on using the reprompt element. I'll try it in a few moments. One question in the meantime: since control of the call flow exits the field element entirely, goes to a block, and then enters again from the "top" of the field element, I'm a little confused as to why the reprompt is n...

<block name="chooseField"> <log expr="logdelim + 'readback task ' + (i+1) + ' of ' + taskArray.length"/> <!-- more items to read back --> <if cond="i < taskArray.length"> <if cond="recentUpdates[i].changeType == voice"> <log expr="logdelim + 'readback with voice choice'"/> <goto nextitem="readbackW...

I'm looping through some data, playing prompts and listening for voice/DTMF for each set of data in an small array. In order to perform the loop, I use a "clear" at the end of a field item. This pushes me back into a prior block within the form, which in turn sends me back to the same field. This ha...