Plum IVR Support

this file seems to be correctly formatted please can you check as it does not play: <?xml version="1.0"?> <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <form> <block> <prompt>Hi there and welcome to Orange Unlimited. Make yourself comfortable and we'll begin. <audio stream="http://...

sorry but there seems to be a lot of issues with the support i have received from you. 1. earlier in this post you told me to use the stream attribute which did work and then for some reason it stopped working (for the same files) then later you tell me to use the src attribute not stream? 2. you ha...

re: the earlier above here is my full code just so its clear to you what isnt working: <?xml version="1.0"?> <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <form> <block> <prompt>Hi there and welcome to ...</prompt> <goto next="#mainmenu"/> </block> </form> <menu id="mainmenu"> <pro...

im using code that you told me to use in an earlier post but it no longer works for my account:

<audio stream="http://www.travelculture.com.au/unlimit ... _03-04.wav"/>

#heres my code note the filenames arent real <?xml version="1.0"?> <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <form> <block> <prompt>Hi there and welcome to ...</prompt> <goto next="#mainmenu"/> </block> </form> <menu id="mainmenu"> <prompt>If you'd like to hear...</prompt> <cho...

hi we recently upgraded to the full account but now the streaming that was previously working no longer is, is there any reason for this?

#here is my code the problem is with the system detecting inputs when none are made, at every stage of the system. <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt>Welcome to Unlimited</prompt> <goto next="#mainmenu"/> </block> </form> <menu id="mainmenu"> <prompt>for tom sawyer pre...

everytime i run my script at some point during the series of menus, of which there are 3 or 4, the voice, pauses and says "sorry i didnt understand you?" even though i have not pressed any buttons? is it listening to sounds in the background and interpreting them as requests. if so is it possible to...

i think i have solved the issue by putting the audio inside a menu tag. but how can i get a bit of text to be read out before the audio is played, this example inside of prompt doesnt work: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> Welcome to Plum Voice. </prompt> <goto next...

going back to the initial question, how than can i get an audio file to be aborted and the user returned to the previous menu? (a choice tag doesnt work and those attributes of choice cannot be used for audio, block or form.

hi heres my code: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> Welcome to Plum Voice. </prompt> <goto next="#mainmenu"/> </block> </form> <menu id="mainmenu"> <prompt> For tom sawyer press 1. For tech support, press 2. For company directory, press 3. </prompt> <choice dtmf="1" ...

hi i added the line of code suggested above but it gave me this validation error and does not work: Validation Results: Error at line 45, char 13 Message: Element 'choice' is not valid for content model: '(#PCDATA|audio|enumerate|value|assign|clear|data|disconnect|exit|foreach|goto|if|log|prompt|rep...

Hi here is my code, when listening to one of the audio files at the bottom, i would like users to be able to hit # and be returned to the previous menu. Marc <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> Welcome to Plum Voice. </prompt> <goto next="#mainmenu"/> </block> </form> ...

how do i give users the ability to return to a previous menu when listening to an audio file?

what is wrong with this file?

http://audio.plumgroup.com/root/43320050/43320050_2.wav


i have had an audio expert assure me that it is correctly formatted but it will not play from my scratchpad, why is that?

marc