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Search found 7 matches

by labbruzzesi
Thu Jun 08, 2006 10:19 am
Forum: Plum iOn Q&A
Topic: Dialogic boards not answering call
Replies: 3
Views: 7462

Dont have customer number handy

Hello,

I sent the email to support@plumgroup.com and received an automated reply requesting a customer number. I don't have access to the number right now.... does this mean I can't get help until I do?
by labbruzzesi
Thu Jun 08, 2006 10:10 am
Forum: Plum iOn Q&A
Topic: Dialogic boards not answering call
Replies: 3
Views: 7462

Dialogic problem

Hello,

I have done a soft and hard reboot of the system, but the same issue is occuring. I will email the support link you provided.

Thank you,

Lou Abbruzzesi
by labbruzzesi
Thu Jun 08, 2006 9:37 am
Forum: Plum iOn Q&A
Topic: Dialogic boards not answering call
Replies: 3
Views: 7462

Dialogic boards not answering call

Hello, I have a 4 port development system that I have used in the past, and have recently tried to use again. When I call into the system, the platform does not answer the call. I have tested the telephone lines going into the analog dialogic board using a telephone, and that works fine. Every time ...
by labbruzzesi
Mon May 02, 2005 2:34 pm
Forum: Plum DEV Q&A
Topic: Trouble Duplicating IVR handling of "*"
Replies: 1
Views: 4625

Trouble Duplicating IVR handling of "*"

Hello Plum Team. My team has been trying to duplicate functionality in an existing IVR system. Everything is going pretty well, but there is on particularly complex dialog that is seemingly impossible to duplicate on the Plum Platform (and possibly VXML in general). The following describes that dial...
by labbruzzesi
Thu Mar 24, 2005 11:43 am
Forum: Plum iOn Q&A
Topic: application.lastresult$[0].utterance not being set on menus
Replies: 0
Views: 6683

application.lastresult$[0].utterance not being set on menus

Hello Plum team, I have been implementing logging using ecmascript. I have noticed that when a <menu> item is selected the system variable application.lastresult$[0].utterance'' is not set to the value entered by the user. I understand that it should not be set during noinputs, but thought it would ...
by labbruzzesi
Fri Feb 25, 2005 1:20 pm
Forum: Plum DEV Q&A
Topic: Builtin digit grammar plus "#"
Replies: 1
Views: 4795

Builtin digit grammar plus "#"

Hello Plum Team, I have been trying to use the builtin digit grammar for a field. I would like the user to terminate input with '#' which works fine by default. But I also would like to accept only '#' (which is used to back up to a previous dialog). '#' and '*' are the only keys that throw a nomatc...
by labbruzzesi
Mon Feb 21, 2005 12:35 pm
Forum: Plum DEV Q&A
Topic: Is Type Ahead Possible in VXML
Replies: 1
Views: 4758

Is Type Ahead Possible in VXML

Hello, I have been trying to make type-ahead work in my vxml application. In one-digit menus, I would like the platform only to consume the first digit, leaving any others buffered as input for subsequent dialogs. For variable length fields, callers use the pound key to terminate input, so this is n...