Plum IVR Support

One of our customers complained this morning about a long delay on an outbound call. He says that he said hello 4 times before the message kicked in. We have callee type detection turned off so I suspect that it might be a delay in fetching the script. (We use dynamic php generated vxml.). The log i...

The delete button does not seem to delete anything on the outbound campaigns display on the outbound calling screen in developer tools.

Also, some of the reporting seems suspect. In many cases it is reporting 0 calls made when I know for certain the call was made and completed.

Thanks,
Mike

I've have a program that creates outbound campaigns which was working fine until yesterday. The problem seems to be that queuecalls.php is returning nothing and the campaign gets created with no calls in it. When I tried creating a campaign using the development tools form, I get this return: <?xml ...

It looks like the time of your servers is an hour off. (It's showing 2:36 GMT and it's really 1:36 GMT now. )

This is manifesting itself in campaign messages are showing up an hour early.

Thanks, Mike

I'm using queuecalls.php with a scheduled_timestamp parameter to kick off a campaign at a designated time. Whenever I call queuecalls, the system seems to immediately call the start_url with no parameters ($_POST is empty). When the call is actually placed at the scheduled time, start_url is called ...

Does queucalls.php work with https? We are planning to implement a medication reminder system and the sending of phone numbers over http may be a violation of HIPAA regulations that essentially say that all transmissions over the internet must be encrypted. (Because phone numbers can be traced to an...

What is the format for the second and third parameters (message reference string and call parameters string) when using a file to start an outbound campaign? The documentation just says that each entry in the file has three comma separated fields.

Thanks,

Mike

Removing the GET parameter seemed to do the trick. Thank you for your help.

I am porting a vxml app from another vendor and I need to submit a recording. This is the code I'm using: <var name="gRecording" /> <form id="recordingform" > <record beep="true" dtmfterm="true" name="Recording" maxtime="20s" type="audio/x-wav"> <property name="timeout" value="5s"/> <prompt bargein=...