Plum IVR Support

Thanks. But it's crutial we know what the problem was and how we can avoid this in the future. We were testing an emergency response call out and a failure is not acceptable if there is no way to work around it. Can we get 24/7/365 voice support from Plum or do you recommend we have a backup voice p...

we have the same problem with one of our apps <record name="vmsg" beep="true" maxtime="180s" finalsilence="4000ms" dtmfterm="true" type="audio/x-wav"> <prompt bargein="false"> <audio expr="main_ivr_prompts.voice_msg_file_url"> <voice gender="female"> <value expr="main_ivr_prompts.voice_msg_prompt"/>...

one more note: we have done this succesfully with smaller call lists (3 or 4)

FYI: tried starting and pausing the call out campaign with no change in results

We have a developer account; attempted to initial an outbound call out (33) destinations; calls were queued but no call out was started. Calls just sat in the queue with "noattemp" displayed as the status.

What's up?

I've edited this script as much as possible for readablity. I think what happens is the <var name="session_log_note_2" expr="'note_2' + ' :: ' + assetnumber + ' :: ' + priority"/> gets evaluated immediately after the form is evaluated because of how it is nested and has nothing to do with where the ...

Hi: I am using the <var> tag to concatenate a string in my script and it appears the the tag gets evaluated when the script loads (too soon). Here is the tag. <var name="session_log_note_2" expr="'note_2' + ' :: ' + assetnumber + ' :: ' + priority"/> Both "assetnumber" and "priority" are variables f...