Plum IVR Support

Hello guys, our clients have complaint that when they receive an outbound call it demands time for the message to be read.
We have not included this aspect in our outbound script. Is there any global property or tag to decrease the time the message is read after they say hello?


Thank you

Hello guys, our clients are complaining that in a voice record form field the recording voice ends inmediatly after the user talks. The client needs to press the pound key to end the recording instead of the silence. We tried setting the dtmfterm variable to true, to false, and there were no apparen...

Hello guys, our clients are complaining about a delay that occurs in our application after a selection is made. In our application, there is a menu which the user uses to select 1 of 3 characters. When they choose this character, they talk, but they complain there is a gap between the user selection...

Hello guys, is there any way to get the timing an application is being used programatically ?

I need to pass this data to a logging database.

Is there any session variable i can get it from ?


Thank you

Hello guys, we have an application that plays recorded audio, stops, says you recorded name, continue playing more audio. Our customers complaint there is a gap when playing that recorded audio.

Does plum have a way to minimize that gap?


Thank you

Hello guys, we have an application that generates outbound calls. We would like to identify which outbound call were generated from which inbound calls.

Is there any ID already defined that we can use in both?


Thank you

Hi folks, we have an application that generates outbound calls from inbound calls. Currently we are recording successful calls, the ones that end in an outbound. Now we need to record the inbound calls that fail. We saw in this forum there is connection.disconnect.hangup Can you please send us an ex...

Im trying to make the previous post work as follows: According plums log, it shows the sender's phone number, I would like to know if Im missing something or it is just enough to set the phone_number variable to get the outbound call appear with the sender's phone ID. Is phone_number a system variab...

Hello guys, I saw the previous script. On my understanding what I get is that a call transfer is being performed. Our system is generating outbound calls according inbound calls made by people. What we would like to know is if it is possible to perform the outbound calls by changing the current syst...

Hello support, we found the last issue, and it is that after a congrats audio is played the submit info is sent, and people usually hang up before. That's why outbound calls were not being generated from inbound: <form id="commitData"> <block> <prompt bargein="true"> <audio src="http://74.86.129.199...

Hello, I have a plum application which plays a mesagge and gives 3 choices after it with reprompt. The question is, what happens when an answer machine answers? does it record the message plus the options? or it keeps recording until the memory gets full because of the outbound application reprompt?...

Right now the outbound call is identified as coming from a 617 number. I was told initially that this could be masked with either a name or the 866 number we use. I can't seem to find any info on how to do this in the documentation.

When I attempt to play an audio file from a remote server I can listen to it in a bumpy way. When I upload those audio files to your audio repository, it then gets converted to wav, but when I make the call I get audio file could not be retrieved. If anyone has any clue on that, it will be appreciat...

Thank you guys for the info

It fails on the following lines only the first time it is read: <voice name="ray"> <value expr="hourglobal"/> hours and <value expr="minutesglobal"/> minutes It says "voice name equals ray" and reads the following lines properly. If I choose to listen again the same thing it fails here: It's gonna b...