Plum IVR Support

Perfect, thanks for the feedback. That'll help a bunch.

Good Morning, I've been asked to come up with ideas on how to implement an IVR script that will attempt to transfer a person 4 times. The plan would be to import a list of agents that can handle the calls, then do a look up and transfer to one, if a human doesn't answer, they want to go to the next ...

Good Afternoon, I am writing to find out if there have been any advancements with regards to "Whisper" functionality. What I would like to be able to do is: 1) Caller calls a DID and gets our PLUM IVR. 2) The Caller makes some choices, but ends up needing to speak to a live agent. 3) The caller hits...

I tried to follow your advice, I still can not get it to work. Here is how I changed the grammar. (I tried a few other things to, but none worked.) <?xml version="1.0" ?> <grammar mode="voice" root="alphanum" xml:lang="en_us"> <rule id="alphanum" scope="public"> <!-- User should be able to say eithe...

Good Morning, For organizational purposes, I am trying to write a grammar that will understand the phonetic alphabet, Ie: "A as in Apple" I'm going to chop down my grammar to make it easier to read, but I can't get a ruleref to an external grammar file to work. If I write my grammar like this, it wo...

Sweet-thanks will test this out on my app right away. Probably the last related question on this topic: Is there a way in the no match even to return the matches the speech recognizer returned? I noticed in the log that if I say certain things it returns possible more then one match with a probabili...

I've been playing around with the code I am writing and have made some discoveries and progress, but I'm stuck...please ignore the previous, below is the grammar and vxml I'm trying to get to work. VXML: <?xml version="1.0"?> <vxml version="2.0"> <property name="sensitivity" value="0.3"/> <property ...

Sorry, I want to expand my example of what I'd like to do a bit... <?xml version="1.0" ?> <grammar mode="voice" root="SysName" xml:lang="en_us"> <rule id="SysName" scope="public"> <item><ruleref uri="#desktops" /></item> <item><ruleref uri="#servers" /></item> <tag>SysName=$</tag> </rule> <rule id="...

Good start - heading in the right direction...to expand on this, can you explain how to make tags from referenced rules be returned by the root rule? IE: <?xml version="1.0" ?> <grammar mode="voice" root="SysName" xml:lang="en_us"> <rule id="SysName" scope="public"> <item><ruleref uri="#systems" /><...

Good Afternoon, I'm trying to write a VXML app that will allow me to say or spell a system name on my network and then allow me to ping it, or read me the uptime of the system, or perform some basic operations on said system. Computer names 9 times out of 10 are not dictionary based words, so recogn...