Plum IVR Support

thanks.

We have an application where the grammar mode is set to DTMF, the property "bargein" to TRUE, because we need to allow the caller to key-in his/her response even before the IVR instructions are completed. Specially if they already familiar with the steps. But whenever the system is specifying instru...

Thanks!!! I followed your recommendation and so far I have no problem and it seems that field tag taking precendence over the grammar inside the <form>.

So, does it mean that the first grammar is just appended to second grammar.. meaning it will be loaded as California|Alabama|Alaska| Arizona| Arkansas| California... How the system process the match? Is it by Order? If I say "California" I have it in item 1 and item 6 in combining the two grammar. I...

Hi, Just curious with multiple grammar. my first grammar has "california" and the other one has all the 52 states including california. If I say california, does the system will still process the second grammar when it is already in first grammar? <grammar type="application/x-jsgf" mode="voice"> cal...

I just increased the confidence level to 0.85. I made number of calls/tests. Some of my tests still prompting utah for new york.
I am using landline phone and nextel iden for my testing (speaker on/off testing).

I will ask my peers to do also the testing. Will let you know the results.


Thanks,

Below is my simple built-in grammar that will only accept state UTAH as valid input. However, when I say “NEW YORK” it prompts wrong value as “UTAH” rather than “NOMATCH” catch event. So far, I have problem with “NEW YORK” as it is being recognize as “UTAH”. <?xml version="1.0"?> <vxml version="2.0"...