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Search found 5 matches

by peregringeo
Fri Dec 05, 2008 10:25 am
Forum: Plum iOn Q&A
Topic: Hung/Carryover 'Current Calls' on Current Call report
Replies: 2
Views: 7630

Thanks, I see that the calls are cleared.
by peregringeo
Fri Dec 05, 2008 9:08 am
Forum: Plum iOn Q&A
Topic: Hung/Carryover 'Current Calls' on Current Call report
Replies: 2
Views: 7630

Hung/Carryover 'Current Calls' on Current Call report

Several calls that were active during the 45 minute outage are still marked as 'active' on our current call report. A few other calls are marked active as well. We are currently showing 7 calls with an active duration of 256 hours +, 1 call with 88 hours, 1 with 90 hours and 1 with 16 hours. The cal...
by peregringeo
Wed Nov 05, 2008 12:31 pm
Forum: Plum iOn Q&A
Topic: Aggregate Call Error Reports
Replies: 2
Views: 7006

Aggregate Call Error Reports

While running a report for call errors on a particular number, the reports appear to be duplicating themselves. I am trying to review October's aggregate error logs and am specifying the number and the range of 10/1 to 10/31. I notice repetition throughout the log entries. Is this expected behavior?...
by peregringeo
Mon Jun 02, 2008 2:44 pm
Forum: Plum iOn Q&A
Topic: audio repository management
Replies: 3
Views: 8082

Is there any other way to manage the prompts, then?

Essentially, this means if I want to change prompt 2 of 36, I either have to change our application's code each time a prompt is changed or I'll need to remove 35 prompts and reupload them.
by peregringeo
Mon Jun 02, 2008 12:11 pm
Forum: Plum iOn Q&A
Topic: audio repository management
Replies: 3
Views: 8082

audio repository management

When using the audio repository, if a recording is deleted in slot 10 and there are 20 recordings, the next uploaded prompt receives the highest number available (21) rather than replacing the deleted prompt. What methods are available to replace a prompt in a saved position (i.e. replace 10 with a ...