Plum IVR Support

We have changed the format, but it is still geting "noanwser" response in some case. Especially around 10PM (US LA time)

The telephone number of the destination. When using the "dest" attribute, you should always prefix a "1" before the telephone number. For extensions, the format is <transfer dest="tel:+11234567890;postd=1234"/>. To insert a pause before the extension is dialed, you can add a "p" before the extensio...

But our transfer format is working in thre most of time. Does this cause the stability of the call transfer? Also what is the random error such as error no_ani 0 [15/Jun/2010:10:13:42 -0400] 8002357105 000025;000;1276611011 pjsua_call_make_call(13109573396, -1) Failed error no_ani 1 [15/Jun/2010:10:...

Hi, Our IVR system is working properly in most of time, but it may drop the call transfer with noanwser message during the afternoon(around 4pm) and evening(around 10:30pm). I guess it is in peak hours. This issue never occurs during the morning IVR check at 6am. Even though we have agents available...

Hi, We have tried a lot of mp3 music file, and it is all good in computer. But it is always scratchy once upload to ivr server and listened from phone. It seams that plum server has done a high compression to our music file. The background of music is always scratchy, that usually needs a high quali...

Hi, We have one call transfer script, and it is working fine for antoher country. But it is problem in US In US, we transfer the call to 3109573399 Get error Makecall Failed: General Failure - 0x506. The script is as below <?xml version="1.0"?> <vxml version="2.0" application="/IVR/global"> <var nam...

For example:

PRI number 617-712-3149, that is not a free number, and it is used in plum side.

Toll-free number 800-235-7105, that is a free call number, and it can be called by our customer.

Hi,

Our customer ID is XXXXXXXX.
Could we get the mapping between PRI numbers and toll-free numbers in our account.

As our understanding, one toll-free numuber can have multiple PRI number, that is much like load balance.

Thanks

OK, thanks a lot
We will check from our side too

Also in the peak hours, it is busy in sometimes when I call the PRI nmuber by phone

Please see the call logs below bargein set to true Attempting to fetch http://stage.ivr.mobilemessenger.com.au/music/fetch_music.mp3 Stream from http://stage.ivr.mobilemessenger.com.au/music/fetch_music.mp3 has been started Playing filler! Queued prompts dispatched to PVXdxi engine to be played as f...

It is most happened in the peak hours. once it is problem, it can be reproduced.

Hi, I am using below scripts for call transfer. It is working fine sometimes. But sometimes, the call can not be tansferred, and just raise a event connection.disconnect.hangup, and no any messages I am testing it using Australia plum server. It looks like that it can not be transfer properly in bus...

BTW, I tested in Australia plum box.

I have put this <property name="inputmodes" value="dtmf"/> in global scope(out of field tag), but it has same problem. I am sure the noise is not from my handset, because I tapped my handset, and it is no problem. I have put <property name="inputmodes" value="dtmf"/> in field scope, and it looks wor...