Plum IVR Support

Hi,

Thanks for your reply. I have made the change accordingly.

Thanks,
Abhay

Hi,

Currently my app is working fine for US production. I want to deploy same environment to UK production. What change I have to do in my vxml for UK accent.

Thanks,
Abhay

Hello,

I want to use * key to go back to previous step in my application. I tried to use it, but when user press * call gets disconnected. Can anyone help me regarding how I can use * key?

Thanks
Abhay

Hello, Thanks for your reply. I just want to know the reason behind this error. means when when we get such a type of error (VXI::DoOuterJump - non-existent dialog )? give me small example so that I can understand. and the suggestion u have given it was already there but i have edited that code and ...

Hello, Thanks for your reply. Below is the vxml. and test data is 343. <?xml version= "1.0" encoding = "utf-8" ?> <vxml version= "2.0" xmlns= "http://www.w3.org/2001/vxml"> <property name= "voicename" value= "Samantha"/> <property name= "inputmodes" value= "dtmf"/> <form id="SaleForm"> <field name="...

HI Below is a code snippet. <% out.println("<?xml version=\"1.0\" ?>"); out.println("<vxml version=\"2.0\" xmlns=\"http://www.w3.org/2001/vxml\">"); out.println("<property name=\"voicename\" value=\"Samantha\"/>"); out.println("<property name=\"inputmodes\" value=\"dtmf\"/>"); out.println("<form id=...

Hi
In our application for some times we are getting following Error.

000004;065;1299318196 VXI::DoOuterJump - non-existent dialog, "#Form"

Can anyone let me know why I am getting this error. This is not a coming for every transactions.

Thanks
Abhay

Hello, In my application when call gets disconected after particular vxml. below are the plum logs. ################ logs ######################## INPUTMODES set to "DTMF" Audio segment added to prompt queue from TTS application/synthesis+ssml for: --------- <?xml version='1.0'?><speak><voice name="...

we have "Equifax Secure Global eBusiness CA-1" certificate authority.

Hello, I have created one UK toll free number on plum for IVR application. But when we are calling that number we are getting following type of error. Tue 26 Oct 2010 12:32:52 AM EDT: Error fetching document https://10.20.10.85/whizpay/test.vxml due to SSL certificate problem, verify that the CA cer...

Hello,
Thanks for your reply. I want one more thing. Where should I put that scratchpad. Instead of URL of toll free number ?

Hi I have query related to 2 different URL's. Is it possible to use 2 URL's for same toll free number. because in my application if one URL is not accessible then i want to switch it to other URL for the same toll free number. Is it possible? Please reply. Thanks Abhay

Hello ,
Thanks for your reply. As you have suggested me to increase fetachtimeout. But I already increased it up to 180s. Even though it is giving me parse error.

I think 180s is max time to fetch vxml. Is there any other way?

Hello there, I am using plum service for my IVR application. Its working fine. And thanks for your support. I have one more query. Our client using IVR application and making too calls. But when there are too many calls we can say calls above 30 for the whole day, there we are getting parsing error ...

Hello,
Thanks for reply