Plum IVR Support

This ticket is in regards to calls not being generated. I am looking at the Plum logs and I see that the last outbound call that was generated by Plum was on 03/31/2009 - 10:16:31am EDT. Can you please confirm that you are receiving call related postings from our site? If not, information on errors ...

Can I send the info to support@plumgroup.com? If so, what is the ticket number I should refer. I do not want to post numbers here.

Please note that the submit in dtmf mode works fine. In the "Repeat Offer" section which is in voice mode, the code senses the voice and prompts are played fine but the submit ( though same as in dtmf section) are erroring with "serious error has occured. error badfetch...Please advice <?xml version...

Please review the following VXML. Please note that as per the VXML, when there is no input from the user (DTMF), the control switches to “RepeatOffer” segment which is set to be in “voice” mode. On testing the VXML, the voice mode does not seem to recognize voice. I receive the call fine and the con...

DOC1 <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <property name="termtimeout" value="15s"/> <property name="sensitivity" value="0.7"/> <property name="interdigittimeout" value="30ms"/> <property name="fetchtimeout" value="30s"/> <form id="assign"> sXml += UUtils.stringFormat(' <...

doc1.xml has a press 1 to accept or 2 to decline. When 1 is pressed, takes to doc2...and there is atleast a 30 sec delay before "Thankyou for accepting..." is heard. Again on choosing 1|2|3|4 here, there is atleast a 15 to 20 sec delay before hearing corresponding prompts. My VXML has the grammar ta...

I am trying to override the caller ID with a phone number other than what is provided for the application. Some users are seeing the change but others are still seeing the one assigned to the application. Any ideas? Thanks.

I am observing a long delay (up to 30 sec) before I hear the prompt on making my choices(1,2,3,or 4). Any ideas on how to make the application respond faster. Thanks. My VXMl snippet is as below. <form id="acceptmsg"> <field name="replay"> <prompt> Thank you for accepting. The client name is ****. T...