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Search found 45 matches

by jcooper
Tue Dec 23, 2008 8:08 pm
Forum: Plum DEV Q&A
Topic: Star to return to the main menu
Replies: 4
Views: 4817

Awesome thanks!!
by jcooper
Fri Dec 19, 2008 7:45 pm
Forum: Plum DEV Q&A
Topic: Star to return to the main menu
Replies: 4
Views: 4817

Thanks.. one more question. If I expected a 6 digit number how would i make this grammar work? I know there is a repeat option for each item but I think that would allow me to enter six of the same number (e.g. '666666').

Currently the form grammar is the built in 'digits' grammar.
Thanks.
by jcooper
Thu Dec 18, 2008 9:17 pm
Forum: Plum DEV Q&A
Topic: Star to return to the main menu
Replies: 4
Views: 4817

Star to return to the main menu

I'm trying to implement allowing the users to press star (*) to return to the main menu. I added a grammar with a public scope to the form <grammar type="application/srgs+xml" root="goback" mode="dtmf" version = "1.0"> <rule id="goback" scope="p...
by jcooper
Wed Dec 17, 2008 1:56 pm
Forum: Plum DEV Q&A
Topic: Is there any way to determine the caller's carrier?
Replies: 3
Views: 3681

How do we submit a request for this feature?
by jcooper
Tue Nov 11, 2008 2:40 pm
Forum: Plum iOn Q&A
Topic: "Message from ASR engine" error
Replies: 3
Views: 6722

I am unclear whether you are telling me there is a grammar issue in my file or only providing an example of what I should look for.
by jcooper
Mon Nov 10, 2008 7:24 pm
Forum: Plum iOn Q&A
Topic: "Message from ASR engine" error
Replies: 3
Views: 6722

"Message from ASR engine" error

Hi, I'm getting the error message below sporadically and would like to know what it means:


error 920XXXXXXX 32 [08/Nov/2008:15:11:26 -0500] 866XXXXXXX 000003;032;1226174575 Message from ASR engine:


Please note there is no text following 'message from asr engine'.

Thanks.
by jcooper
Fri Nov 07, 2008 1:28 pm
Forum: Plum iOn Q&A
Topic: say-as time in french
Replies: 4
Views: 8157

Thank you, that appears to be working.
by jcooper
Thu Nov 06, 2008 3:46 pm
Forum: Plum iOn Q&A
Topic: say-as time in french
Replies: 4
Views: 8157

I'm sending "12:00pm" as data.
by jcooper
Thu Nov 06, 2008 1:03 pm
Forum: Plum iOn Q&A
Topic: say-as time in french
Replies: 4
Views: 8157

say-as time in french

Hi, My French translator says that when the time 12:00pm is played back as midnight instead of noon. I've tried to confirm this myself but I can't understand French sadly. <form id="confirm_time_fr"> <property name="inputmodes" value="dtmf"/> <property name="termch...
by jcooper
Tue Nov 04, 2008 4:04 pm
Forum: Plum iOn Q&A
Topic: max disconnect count exceeded
Replies: 4
Views: 8461

That worked, thanks!!
by jcooper
Tue Nov 04, 2008 3:09 pm
Forum: Plum iOn Q&A
Topic: error loading built-in grammar
Replies: 5
Views: 8976

Is there anything i can do to stop this from occuring? Any way to retry if it does fail?
by jcooper
Tue Nov 04, 2008 3:08 pm
Forum: Plum iOn Q&A
Topic: sporadic disconnect
Replies: 4
Views: 7723

connection.disconnect

Does the code

Code: Select all

<catch event="connection.disconnect">...</catch>

capture connection.disconnect.hangup as well as the generic connection.disconnect?
by jcooper
Tue Nov 04, 2008 1:13 am
Forum: Plum DEV Q&A
Topic: foreach problem
Replies: 2
Views: 3564

foreach problem

Hi, I am trying to implement a better way to read a confirmation number back (using prosody -25% now and its not that clear). So i came up with the bright? idea of using a foreach loop. Code is below: <script> <![CDATA[ var confirmnumber = "12345"; ]]> </script> <field name="ConfCode&...
by jcooper
Mon Nov 03, 2008 7:36 pm
Forum: Plum iOn Q&A
Topic: sporadic disconnect
Replies: 4
Views: 7723

Also, is there a way to differentiate between a hang-up and system initiated disconnect? Can I catch connection.disconnect.hangup? Is there a way I can add this to my log.. such as: <log label="Debug">Disconnecting from PNSMenu.xml#PNSMenu catch:<value expr="connection.status"/><...
by jcooper
Mon Nov 03, 2008 7:12 pm
Forum: Plum iOn Q&A
Topic: sporadic disconnect
Replies: 4
Views: 7723

sporadic disconnect

I have received reports that users are getting sporadically disconnected midstream when calling into the system. I am not able to reproduce this, but I do see call logs reflecting this (no error is being generated). I am going to add some log tags to the application but am curious if you have had ot...