Plum IVR Support

Our customers are reporting a problem with our Plum application. They complain that when the application calls a cell phone, it will not recognize the DTMF key presses. Is there something extra required to cause Plum to recognize a key press when the number called is a cell phone? All our customers ...

That took care of it.
My Spanish translator reports that the prompt is now saying the dates correclty.

Thank you.

What is the best method for having the TTS engine pronounce a date correctly in Spanish? As you can see from the code below, I have used a say-as tag, which works perfectly in English. But when the date is passed and the voice tag is set to the Spanish voice, the date is spelled out (with the voice ...

That was the problem, sure enough. I had to adjust the line you changed to read: <var name="callee_type" expr="'?= $calleetype ?'"/> The VoiceXML Validator would not pass the original version: <var name="callee_type" expr="'<?= $calleetype ?>'"/> because of the internal brackets. Thank you for your ...

Greetings. I have changed my code as follows, with partial success. I added the prompt block at the beginning. There is now only a 2 or 3 second delay before playing the first message (the new prompt block). However, it now seems to always detect the callee_type as answering machine, and hangs up be...

We are experiencing excessive delays at the beginning of outbound calls, on the order of 10 to 11 seconds. I suspect this is due to callee_type detection, but I need to know what, if anything, we can do to reduce the delay. The code I am using is below: Please note that I removed the finalsilence at...

I know I posted on this topic once before, but further testing gives me another problem. The following is a partial listing of the code I used earlier. As before, I am trying to play a short message if an answering machine or voicemail picks up, and the longer message (with the menu choices) if the ...

Thank you for the reply. I should have been more precise in wording my question. Is there a way to distinguish between a call that failed because the phone number is bad (invalid , not in service, etc.) from one that simply wasn't answered? If possible, we want to be able to report invalid phone num...

I am looking for information on what I can expect from Plum when our application calls a bad phone number. I've read several posts on the topic, but I'm still not quite sure what to expect, given my test results. Using our test application, I dialed a known bad phone number (I took a good phone numb...

Never mind; I figured it out.

Mostly what I needed was an <exit/> tag after the disconnect, to prevent it from playing the menu options even when it detected an answering machine.

I have read through this post: http://support.plumgroup.com/viewtopic.php?t=865&highlight=voicemail but still have a question. I need to have a short message played if an answering machine or voicemail system answers, and give a list of menu choices if a person answers. I also understand that callee...