Plum IVR Support

Hi, When calling into the phone number, we are still hearing the same message: "Transferring to..." We aren't hearing any prompts for the last four digits of an SSN or for a zip code. Regards, Plum Support I have tested it, it's working fine now. I don't know why it was not working earlier. This is...

Hello, When calling into this number for testing, there was a message that said: "Transferring to..." There were no prompts for the last four digits of an SSN or for a zip code. Regards, Plum Support I'm so sorry, I forgot to attach the project files with this number "617-284-5594". I have attached...

Hi, As for your question about the application voice not being smooth and having "jerks", could you please clarify or provide us with an exact example of what you are experiencing (i.e. vxml code)? We need more information from you to help you address these issues. If you want to use a different TT...

I posted two questions but didn't get proper answers. I asked something, and replies were something else. I use the following code in my application and tried my code using PLUM developer account to transfer call but call do not transfer anywhere. <form id="support"> <transfer dest="3212060590"> <pr...

Following is code that I used to transfer call to human. But it doesn't work. And when it read number using <say-as> tag, it read number wrongly. For instance, after saying "3", it speaks "period" and then "2". And call is not transferring. Why it is happening? I'm using developer account, can't we ...

I have developed for IVR for health care web application and tested it using PLUM developer account. It looks fine to me but employer is not satisfied and gave me feedback that there are jerks, voice problems, etc and project doesn't look professional and refused to purchase Plum hosting service unl...

I have built the application in which duration of call can go up to 3 minutes, depends on caller. Now my employer requirement is that call should not go more than 3 minutes. if it goes, then call should transferred to human. How can implement this on each voice xml page to calculate time and if it i...

I am trying to iterate incoming data from server, i.e. appointment dates and I'm using code like following Example: <menu id="testdatetime"> <prompt> choose date time from following. </prompt> <choice next="#date1" dtmf="1"> <say-as interpret-as="date" format="mdy">09/23/2008<say-as> </choice> <choi...