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Search found 7 matches

by jfierro
Tue Oct 12, 2010 5:42 pm
Forum: Plum DEV Q&A
Topic: Call Forwarding
Replies: 1
Views: 2361

Call Forwarding

Can you tell me if the PLUM out-bound calling platform can detect when a call-forwarding feature is used at the handset/ intended phone number to relay the call elsewhere? Also, are there configuration options that we can make to PREVENT someone from forwarding one of our outbound calls? Thank You. ...
by jfierro
Thu Mar 04, 2010 11:38 pm
Forum: Plum iOn Q&A
Topic: Calls to numbers with extentions
Replies: 3
Views: 14307

Thank You. I am also wondering what type of accuracy you have with use of this feature? Ideally, have you seen accuracy of 100% across all types of PBX systems, etc? In other words, will this work every time? We have clients who have enqired about this from us. Again--Thank You for looking into this...
by jfierro
Thu Mar 04, 2010 12:35 pm
Forum: Plum iOn Q&A
Topic: Calls to numbers with extentions
Replies: 3
Views: 14307

Calls to numbers with extentions

Does your new platform support extensions to landline phone numbers and if so how accurate is it?

Thank You.
by jfierro
Wed Nov 12, 2008 12:55 pm
Forum: Plum iOn Q&A
Topic: Correct Firewall Setup Verification
Replies: 1
Views: 4272

Correct Firewall Setup Verification

Dear Plum Support Representative, When customers setup their firewall to work with IVR its usually set to allow traffic only coming in from Plum Voice. This means that we have limited options to test whether or not their firewall is setup correctly. Previously, we have asked assistance to conduct a ...
by jfierro
Thu Oct 30, 2008 11:26 pm
Forum: Plum iOn Q&A
Topic: Port Use Estimation
Replies: 6
Views: 9254

Dear Plum Support Representative, Thank You for the information above. I do ususally use the default "simple table" report from the same "Reports" tab that you mentioned to get a quicklook of the daily use. It's very effective and only takes a couple of clicks. I do use the metho...
by jfierro
Thu Oct 30, 2008 12:51 pm
Forum: Plum iOn Q&A
Topic: Port Use Estimation
Replies: 6
Views: 9254

Plum Support Team, Thank You for the update. Actually, determining how many calls will be made at one time is the difficult question (and the primary task we are trying to accomplish). I am wondering if PlumSupport has historical data relating to our account that shows, definitively, what the maximu...
by jfierro
Mon Oct 27, 2008 4:34 pm
Forum: Plum iOn Q&A
Topic: Port Use Estimation
Replies: 6
Views: 9254

Port Use Estimation

I am trying to determine my highest historical simultaneous use of available ports and compare that to my average daily simultaneous port use. Based on the information that I find, I may or may not modify the subcription plan that I currently have to ensure that I never have to worry about exceeding...