Plum IVR Support

This is the exact timestamp
Timestamp: 11/26/2009 - 05:45:12am EST

thanks,
Amit

Hi , I see that there is some inconsistency in TTS Engine: Nuance RealSpeak 4.0 , few days back , to be specific on 25-11-2009 , the phone number that was entered was read as interger number , like 123,456,789,.. even though my code has <say-as type="number:digits"> 1234567890</say-as> . this code w...

Hi , I am using plumvoice outbound calling api to test my application . I see that most of the time (8 out of 10 times) the callee type is detected as answering machine. I am using ip phone to test. How can i make sure that it detects callee type as voice . this will help me test things faster.any h...

Hi, Yes, the cause of your error.grammar.inlined error was a result of the apostrophe in your code. So, for example, a grammar like this: <grammar type="application/x-jsgf" mode="voice"> ( James O'Malley | repeat {repeat} | main {welcomemenu} ) </grammar> would cause an error.grammar.inlined messag...

Hi , I found whats the actual problem , I am getting Doctors names to be said in this Vxml. one of the Doctors Name is "JAMES E O'MALLEY MD " this name contails a special character. because of which the xml gives error. Now i get the Doctors name at run time, so how can i handle such kind of special...

Hi , I found whats the actual problem , I am getting Doctors names to be said in this Vxml. one of the Doctors Name is "JAMES E O'MALLEY MD " this name contails a special character. because of which the xml gives error. Now i get the Doctors name at run time, so how can i handle such kind of special...

Hi, I have written a Vxml file which runs fine on one server whose TTS is AT&T Nuance 1.4 and fails in another server whose TTS is Nuance RealSpeak 4 and gives "error.grammar.inlined" error . My Vxml Looks like this : <?xml version="1.0"?> <%@ taglib prefix="s" uri="/struts-tags"%> <%@ taglib uri="h...

Is there a way we can use self signed certs at all?

Hi Team, Thanks for all the support you provided to us, its all because of your support that our IVR system is getting better everyday. Till now out application was running on unsecured channel. I mean without SSL/Https. Now we have made our servers to accept only https calls and have genereated the...

how to handle alphanumeric inside the say as tag to have output like that of acrynom in case of RealSpeak TTS engine?

Regards,
Arvind

but in my case i can have alpha numeric values. not just the digits

We are using RealSpeak TTS Engine and we have a requirement to promt user with some data that could be his phonenumber/telephone number. Actually this is his user-id. we need to have something like this <say-as type="acronym">9899498887</say-as> <say-as type="acronym">xxx@xxx.com</say-as> Please hel...

Hi, We have switched from AT&T Natural Voice to RealSpeak 4.0. But the problem we are facing is that when ever we have something like www.carepass.com, the speach engine read it as " www point carepass point com " instead of "www dot carepass dot com". Can you please help us to rectify this thing. R...

Now that we have an official account with PlumVoice our application has access to the Nuance RealSpeak Text to Speech (TTS) engine for all inbound calls. We really like this Nuance TTS, but just realized that our outbound calling is still setup to use the AT&T Natural Voices. How can we change Outbo...

I have a requirement where i want the user to enter the time in minutes followed by pound key. i have done it this way, but that does not consider the pound key. <form id="informDelay"> <block> <assign name="status" expr="'delay'"/> </block> <field name="delayedByMins" type="digits"> <prompt> How ma...