Plum IVR Support

I assume the answer is no, but you gents are wise, so I figure I'll ask. We are making several hundred thousand outbound calls this year, but they are spread over the minutes of the day randomly. Imagine each minute between 8A and 8P to be a bin, and distribute calls into bins until they fill. This ...

If you want to kickout a converted file from the default VXML recording using Windows, this string will work. Just download Sox for Windows from sourceforge. To make MP3's you need to install a codec.




-Joe

Plum Folks, I know that people have posted before requesting if the session logs can be pulled remotely from your servers. You said that this was a future plan, but that for now it was unavailable. My question is whether it is possible to hack together my own API, or whether it violates your terms o...

Plum, Is call_id supposed to be a unique identifier? On Tuesday last week (5/5/09) we noted that the call_ids we were getting from outbound call scheduling reset from ~800k to 0 and began incrementing up again. How often is this value reset? We are concerned about collisions and want to know how oft...

Just read up in the other posts. I see the light now. Apologies for being quick to post. Disregard this frivolous post.

-Joseph

Do the SSL certificates need to be signed by an authority? I have setup HTTPS with self signed certificates on our server and can readily fetch the scripts from our GetScript page from a browser, but not when I place a call. When I place a call it is accepted and you verify the page, pulling it init...

Perhaps the passage of time has assuaged your aversion? Still no HTTPS? Would be splendid for our app too.

-Joseph

Thanks for the <throw> tip. I had not wanted to go through the effort, but did any way. Below is how we tracked application or user termination. The user is easy to catch and thus the default. However, if the application would normally call the <disconnect/> tag, we now call <throw event="app_end"/>...

This will be the last post for a while because I am twice in a row mistaken. My apologies. I was blinded with glee when the above example worked for Spanish voice digit entry, but it does not for dtmf. How would you achieve both at once similar to the <field name="fooField" type="digits?length=4"> w...

Thanks, however what I meant was in a global sense. Our 7 scripts total 11K lines. While I know they could be broken out into sub dialogs and separate files, our client wants 84 unique scripts which are actually easier to implement with branching among common pathways. To this end, a global capacity...

We are attempting a similar multilingual script. However, we are running into two problems. Could you please advise? 1. The default prompts such as "I don't understand" and "Please try one more time" for nomatch are in English. What flag needs to be set to make the vxml root become a Spanish doc? Th...

Perhaps this situation has improved in the last two years. I know there is a TTS flag accessible at vxml runtime to select the TTS engine. Is there any such way to select the ASR engine, or must Plum Support be contacted for a global ASR toggle? We are interested in this for outbound calling and wou...

Thanks, but this does not quite satiate what is sought. <!--USER HANGUP--> <catch event="telephone.disconnect.hangup"> <assign name="prog_Terminate_Status" expr="'user_hangup'"/> ... </catch> <!--USER TRANSFER--> <catch event="telephone.disconnect.transfer"> <assign name="prog_Terminate_Status" expr...

:?: Plum folks, Is there a way to divine the cause for the disconnect? I had used other platforms before where you could get either an ' application ' or ' user ' termination flag at the end of the call. ' Application ' was where the call ran to completion, or suffered an error, and ' user ' was a h...

Works like a charm. Just the trick I was looking for. Thanks.