Plum IVR Support

Hi there,

Is it possible to post the contents of the most recent call log to my application server? I would love to be able to capture the log that Plum generates for each call in its entirety

Specifically, this is in regards to a hosted IVR plan.

Thanks!

Interesting. If you happen to have links for call center lookups, I would be very pleased to see them.

Thanks again.

Thanks for the reply.

Are we not able to send the calling ani along with the transfer? Or does the routing depend on the the location information higher up the tree?

Thanks again.

Part of our application offering is the ability to perform a transfer to 911. We've done testing with transferring to other numbers, and all of the code executes as we expect. Before we upload the live files, we need to know if there are any known issues transferring a call to 911 using the Plum Pla...

Just in case anyone else comes across this problem: it was an encoding problem on my end. My DB has utf-8 collation and my PHP script was simply echoing a sanitized value into the XML (the xml also needs to be UTF-8). What I failed to do, however, was use utf8_encode() BEFORE I put the value in XML....

I've not yet heard from a representative regarding outbound performance. Perhaps the message was lost?

Thanks.

I have a php document that builds the voiceXML based on user preferences. (A scratchpad file posts a variable to the application server, which grabs the preferences from the db). I'm causing two things to happen hoping the prompts will sound off in the language of the user: 1 - changing the xml:lang...

Thank you. I look forward to that information.

Support, Thanks for the attentiveness on these forums. It really says something about Plum. High marks. To address the questions: 1 - Between 3 and 50 calls are queued at once. 2 - The calls fall between 30 and 90 seconds 3 - No delay is preferable. Minor delays (one to four minutes) are acceptable....

Thank you, I did. He directed me here.

All, I'm using the trial developer account and I had a question: At first we didn't expect to use the outbound features at all, but now we're thinking we might use the outbound API as a failover if for any reason our primary vendor is unavailable (maintenance windows, etc). Our business, however, is...