Plum IVR Support

Hey thanks. I haven't tried it out yet but it seems pretty straightforward! One other thing - when the hold music is playing would the "transfer_ready.php" file (or whatever we would call it) interrupt as necessary or would it have to wait until the full 30s has passed? Right now we do have to wait ...

Okay, let me start by apologizing if there is another post about this or an otherwise "easy" answer but as I have yet to find it, I am just going to ask. We want our hold music (whatever it may be) to continue to play while the customer is waiting for an available rep. We don't want to have to have ...

Hi,

Thanks for the reply.
I was wondering where exactly phone_list=phonenumbers.txt is set and where the physical path to the file is set. Could you explain. We can replicate that in ASP, but the error we get is there are no phone numbers.

Thanks in advance

Hi, Thanks a lot. that did help me out. I have a quick question about posting a file to the Plum page for campaign calls. I am trying to read a file into a binary reader and post it with the other post parameters. But reading a binary file into the POST variables is not working for me. Unfortunately...

I have a couple of questions.

First of all can we have a custom number or name coming up on the Caller ID for each campaign? If so, how do we go about doing it?

Secondly, can we have a custom voice mail message if the call does go to voice mail?

We have a hosted site for IVR that works without an issue at this time. We also have a test site setup that is causing an issue when we try to test and troubleshoot updates. Whenever we use the test site (Phone # 617-712-3696) I can get no farther than selected "1" to make a payment when the system ...