Plum IVR Support

I understand the plum dev console has something called "VoiceTrends" for streamlining of call flows. Specifically I need to gain access to "Speech Rec Optimization—Logs speech recognition attempts and identifies spots that need grammar improvements." How can I view this? I've already read and enable...

Thanks for your response. Few months ago we worked on Spanish based voice input and you helped us with your answers for our questions. Similarly, now we have to get the Canadian Postal Codes in French voice/speech input. Will the <grammar ...> tag accept this input. I could not find an example in th...

Hope there is a possibility with the voice input. The voice input of numbers and letters should be recognizable, right?

Any sample VXMLs for Canadian Postal Code voice/speech based input would be helpful.

Thanks,
Mani

Hi,

We are trying to figure out how we can implement the Canadian Postal Code as input entry in the phone. On a mobile phone or any phone, how can we enter alpha-numeric Canadian Postal Code? Can you provide any sample VXML which does that?

FYI, we are not looking for speech input.

Thanks,
Mani

Thanks again for your help. If you check the test number "617-712-3999 x1892" again, I have removed all other VXMl tags and left only the getZipCodeSpanish form for easy testing. If you check this VXML, I am trying to get the Spanish zipcode and repeating it with <say-as type="acronym"><value expr="...

Thanks for your response. Can you please verify the VXML configured on the number "617-712-3999 x 1892"? It is in scratchpad. The Spanish part starts from the comment "Spanish INTRO" in the VXML. Please search for this comment and let me know the problems with the <form id="getZipCodeSpanish"> part....

Hi, Per your response, I tried the following: <form id="getZipCodeSpanish"> <field name="chosen"> <grammar type="application/x-jsgf" xml:lang="es-MX" mode="voice"> ( 1 | 2 )+ </grammar> <prompt bargein="false"> <audio src="..."></audio> </prompt> <filled> <assign name="address" expr="chosen" /> <pro...

Hi, We need the Spanish voice input grammar equivalent for the following English grammar tags: <grammar type="application/x-jsgf" mode="voice"> ( one | two )+ </grammar> --------------------------------------------- <field name="chosen" type="uscitystate"> <prompt bargein="false"> Please tell your c...

The VXML code which causes the error is ============================================================ <field name="chosen"> <grammar type="application/x-jsgf" mode="voice" xml:lang="es-MX"> Sucursal Compartida|cajero automático </grammar> ... <field name="chosen"> <grammar type="application/x-js...

Hi, Can you please verify the log for the number 617-712-3999 x1892? We have errors like this <?xml version='1.0'?><speak>error.grammar.inlined</speak> Actually, we are trying to implement Spanish IVR. If you can check the VXML and let us know if something is missing that would be really helpful. Th...

Hi, We are using <say-as type="address"> ... </say-as> tags to repeat what we said for the address prompt, as a confirmation. When we say "5405 Grand Prix Court, Fontana, CA 92336"or "324 Grand Prix Avenue, Manteca, CA", the <say-as type="address"> repeats the address with the word Prix as separate ...

Thank you

Hi, In the following vxml, I am trying to find out if chosen.StreetPreDirectional variable has some value in it, before assigning. <if cond="chosen.StreetPreDirectional || chosen.StreetPreDirectional != undefined || chosen.StreetPreDirectional != 'undefined' || chosen.StreetPreDirectional != ''"> <a...

It was our understanding that we could not port a local phone number into Plum Voice. I'm happy to hear that this is possible. Can it be any local phone number throughout the US or does it need to be a local Boston number?

Best regards,

Jon

Thanks for the update. How would I do a transfer to a local number and then subsequent transfer to the 800 number?

Best regards,

Jon