Plum IVR Support

I'm seeing a Respondent Limit, which says 'No Limit' and an Account Type, which says 'Annual Account'. It was my understanding that we purchased a certain number of minutes and we need to know how many are still available to use. Thanks for your help!

How do I locate account information such as the number of minutes and amount of time that is still available on this account? Thank you.

Thank you for the assistance.

Sincerely,
OSV

Hello Support, I was trying to upload audio where I go to the audio screen, click upload audio, select record and it asks for a phone # to call. I have attempted this twice today with two different phone #'s to call back but both times the phone never rang. This has worked all other days that I need...

Dear Support,

Thank you for all your help, we will take your suggestions into consideration as we move forward with our survey.

Sincerely,
OSV

Hello Support, The big lag happens only when it goes from our very last question to the Contact Page. As for timestamps of when this issue happened it would have been this call attempt: inbound 2603593897 2 [06/Aug/2009:13:00:13 -0500] 6177123585 000001;002;1249576486 1249578013 1249578402 6:29 loca...

Dear Plum, We just recorded our phone narration to our survey, when listening through I noticed that at the end of our last rating question there is a long break of silence, almost a minute before it moves to the "contact info page"; this has caused many individuals helping us test out the system to...

Dear Plum: I have read through the documentation on how to upload, and record our own narration for the phone survey, however, I noticed that when I use the phone to record the survey, it does not give me the chance to record my own voice for the selection options. When hearing the survey through th...

Plum Support,

Thank you for explaing what was going on. Based on your reply I was able to fix the issue.

The main problem was that question being required, and after consideration this particular question did not need to be required which corrected both issues.

Thanks for the help
-OSV

To Whom it may concern: I currently have a demo account with PlumVoice and I have noticed a few areas that I am not sure how to handle. The first issue is with the multiple choice question that can be turned into a matrix option. The problem is that once I turn a multiple choice question into a matr...