Plum IVR Support

Hi There, We are currently using the PlumVoice platform for making outbound calls to our customers. In order to track success of our outgoing calls and schedule them for a retry we depend on the call back to the result url provided at the time of scheduling the call with the plumvoice voice server. ...

Hi there, Is it possible to switch of caller_type identification for my development profile. My user name is mbans99@gmail.com. I also need a clarification regarding caller_type identification functionality; i.e. will switching it off still recognize and report back call failures like busy, noanswer...

Hi There,

Ok so adding a + in the URL fixed the problem. Transfer now happens correctly. It was interesting though that the plaform was able to initiate an out going call without the + in there, however failed while tranfering call.

Thanks for the help

Mohit

Hi, I did some more testing with call transfering yesterday. I tried with transfering to different phone numbers on different phone networks (AT&T, Sprint, Vonage). However the plum voice server failed to transfer call on any of the system. Looking at the call logs, the system continues to report th...

Hi There,

I see your point regarding your expectation of an automated system at the other end.

So atleast it is clear from your tests that the script is generally correct and should be able to initiate a tranfer call. I will test my script again today with other numbers.

Thanks
Mohit

Hi, Yes you are correct that this number is not mapped to an automated system. Infact all the numbers I tried in my testing were personal numbers belonging to me or other members of my team. This was just for the purpose of testing our scripts. It is likely that even in final deplyment we use number...

Hi, I am currently developing an application using the free developer account and are not getting a call transfer to work successfully. It worked once but all subsequent attempt results in noanswer even though the phone lines to which we are testing call transfer are all free. I have tried with vari...