Plum IVR Support

Hello, I am trying to catch a hangup. There are two cases: either I have a match, or I don't. When there is a match, I want to post everything I need to process that call (working with below) When there is no match I want to post the hangup (not working per below. I have this in the script (below) b...

Hi thanks for the reply. I am clear on what you say, but in this scenario I get 2 tries and even if my last try is discernible, there is not auto matching. For some reason I thought <record> could be checking against grammar. In the documentation <record> is listed as parent tag for grammar -- are y...

Hi, So I am confused: I used the code verbatim in http://support.plumgroup.com/viewtopic.php?t=1333 but can't seem to do the lookup against the grammar tags example: grammar item christmas is coming tag type=holiday result=gifts then I want 2 tries - reprompt on nomatch (field) the third match I rec...

Hello, I'm still having issues, but maybe it's a larger picture issue. Here's the complete picture: All I am trying to create a script to handle the follwoing use cases: - i have a list of grammar items where each item is tagged with 2 attrbutes: item: mary had a little lamb tag: type = animal tag: ...

the reply. I'm looking to post the users recorded voice, capture the response, if the IVR voice recognition system doesn't understand the response, to a url. That is, after three failed attempts, I'm looking to take the last failed attempt (or even the first or second attempts) and post that to a we...

I'm looking to find out how to post a VM wav file after a person calls and leaves a message. I need the file to post a specific url. Anyone have ideas on how to do this?
Thanks