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Search found 4 matches

by nrk1981
Wed Jan 27, 2010 12:22 am
Forum: Plum DEV Q&A
Topic: nacha compliance
Replies: 1
Views: 2601

nacha compliance

we are trying to develop an IVR application for payments. Is there anyway to record the entire session between the customer and our IVR application as per [b]NACHA[/b] guidelines. we are supporting both types of inputs from customer (voice as well as DTMF). 1. could any one please provide the detail...
by nrk1981
Fri Oct 16, 2009 6:33 am
Forum: Plum DEV Q&A
Topic: how to skip menus without wait for prompts
Replies: 1
Views: 2414

how to skip menus without wait for prompts

Hi all, I have a requirement in my application. we are supporting about 5 menus with 3 to 4 options each. if the user types the input 1 2 3 4 directly at the start of the call (at first menu) our intention is to take him to 5th menu directly without waiting for all the option prompts in each of the ...
by nrk1981
Fri Oct 16, 2009 6:30 am
Forum: Plum DEV Q&A
Topic: how to log the dtmf input given by user
Replies: 1
Views: 2316

how to log the dtmf input given by user

Hi, we had developed an IVR application which accepts DTMF input from the user. problem we are facing is as our application is payment making application, we need to log the input of the customer like payment confirmations, payment amount customer is inputting. if it is a voice input we can record t...
by nrk1981
Thu Oct 15, 2009 8:42 am
Forum: Plum iOn Q&A
Topic: session maintainance
Replies: 1
Views: 17799

session maintainance

Hi, I had configured an application with the remote url m to the number 617-712-3999 x1085; I have a problem with this. in my application i will recognize the customer based on the number to which he calls. I could not trace our the way with your software to capture the called id . could you please ...