Plum IVR Support

we are trying to develop an IVR application for payments. Is there anyway to record the entire session between the customer and our IVR application as per [b]NACHA[/b] guidelines. we are supporting both types of inputs from customer (voice as well as DTMF). 1. could any one please provide the detail...

Hi all, I have a requirement in my application. we are supporting about 5 menus with 3 to 4 options each. if the user types the input 1 2 3 4 directly at the start of the call (at first menu) our intention is to take him to 5th menu directly without waiting for all the option prompts in each of the ...

Hi, we had developed an IVR application which accepts DTMF input from the user. problem we are facing is as our application is payment making application, we need to log the input of the customer like payment confirmations, payment amount customer is inputting. if it is a voice input we can record t...

Hi, I had configured an application with the remote url http://ivrind1.alacriti.com/app/csr/csrpages/web/ivr/misc/IVRCallerIdentification.jsp to the number 617-712-3999 x1085; I have a problem with this. in my application i will recognize the customer based on the number to which he calls. I could n...