Great response, thanks! I will give your suggestions a try.
-hp-
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Search found 2 matches
- Mon Mar 01, 2010 12:52 pm
- Forum: Plum DEV Q&A
- Topic: VoiceXML/IVR Best Practices
- Replies: 3
- Views: 9265
- Fri Feb 26, 2010 2:41 pm
- Forum: Plum DEV Q&A
- Topic: VoiceXML/IVR Best Practices
- Replies: 3
- Views: 9265
VoiceXML/IVR Best Practices
I am getting a lot of information out of these forums and was wondering if someone could help me out here. I am in charge of configuring IVR system for 2 distinct caller group and am dealing with a lot of complaints about the usability. The first group are callers, mostly immigrants, which are not n...