Plum IVR Support

Yeah sorry, by "from" I meant the "from" in the transfer element, i.e. the "ani" value, like below (note that these are just fake numbers below obviously): <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml"> <form> <block> <prompt>Please hold while we connect you to our office.</prompt> </block...

Are you doing a bridge transfer from an 800 number to an 800 number?

Actually no, the "from" number is just a regular non 800 number (i.e. my home phone, cell phone, etc).

Hi Support, Our company has an 888 number, and I was doing some testing doing a bridge transfer to it, but it fails with the following generic message: Makecall Failed: General Failure - 0x10f. VXI::disconnect_element() Disconnect Disconnecting On Channel 82 I also tried another 800 number I had and...

Thanks Support! When I changed it to 2000ms, it worked as well, however we've had reports of other users not receiving voice mails and the log still indicates that they are (like what was happening to me on my cellphone when I had 3000ms). What concerns me is the incorrect reporting of these calls (...

Any ideas?

Hello Support, I have an issue where some of our recipients are not getting voicemails when in fact your logs say that they received them (and it happens when I test it on my cell phone's voicemail - I have Verizon); when I try with my vonage phone it leaves a voicemail fine. Basically it will call ...

Hello Support, We have been having problems with the callee type detection not being very accurate and so would like to experiment with it being off - however we can't just turn it off in our account without testing first because that account is being used in our production system. How can we go abo...