Plum IVR Support

Hi, I've tested this simple script and the initial delay is still about 5-6 seconds long. Can you please test this message through our account and help us figure out the cause of this delay? <?xml version="1.0"?> <!DOCTYPE vxml SYSTEM "vxml2.1.dtd"> <vxml version="2.0"> <form> <block> <prompt bargei...

Hi Plum Support, Yesterday we tested our outbound IVR application and it worked well. For example, when the phone would ring, I would pick up and I would hear the initial prompt within about 1-2 seconds which was fine. However, today we had callee type detection turned ENABLED (yesterday it was DISA...

Hi Plum Support, in response to a post I made last night you suggested caching to solve our audio delay problem. We tried caching but are having some problems. We've set the cache headers to expire in 1000 secs; however plum still reports cache misses from our server. Here are the headers we're send...

Our demo system currently uses 7 audio files (wav files); they're several seconds each. We're wondering if you know of any audio compression techniques or other formats that might be smaller to download. We are asking this because we are experience performance issues. When we run our system and call...