Plum IVR Support

When I use the reporting tab I get different results from the monthly summary versus the session log raw data from the call log tab. For September the summary shows 146 calls and 107 transfers while the session log extract shows 142 inbound calls and 103 transfers. The same was true for July and Aug...

I need to change the action in a vxml application based on time of day and day of the week. Is there a way to pickup these values from within the vxml application?

I have an application where I want the input to only be dtmf. I have set that mode in my grammar statement but when I look at the logs I see input mode dmtf voice. Is there a way to force it to dtmf only?

Found the problem. The goto statements needed to be inside the other forms.

I have been building a scratch pad which was working fine as a relatively small code and now it gives me this error when I validate - Element vxml content does not follow the DTD, expecting (catch | help | noinput | nomatch | error | data | form | link | menu | meta | metadata | property | script | ...

I am using grammar to determine a possible range of 13 choices - <grammar type="application/x-jsgf" mode="dtmf" maxdigits="2"> ( 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 )+ </grammar> for single digit responses it works fine - <filled> <if cond="location==1"> <prompt> You entered <value ...

I need to create a transfer which transfer to multiple numbers in both a ring all mode (all numbers simultaneously ringing) or waterfall (try first and after timeout go to next). The transfer function only appears to allow 1 phone number for dest?

Thanks